Demo

NOC Voice Engineer - Tier 3

MetTel
Holmdel, NJ Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/23/2025
We are looking for a HNOC Voice Engineer - Tier 3 to join our Network Services Team!

Why MetTel

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

Key Responsibilities

  • Ensure the voice network reliability, availability, compliance with Customer Service Level Objectives (SLO), preventive maintenance requirements, and ‘readiness of network components
  • Ensure that operation management policies, standards and procedures are properly implemented, enhanced, and maintained, including training, incident reporting and resolution.
  • Monitor and manage aging service incidents.
  • Problem analysis and root cause documentation for all issues
  • Coordinate, monitor and track all operational tasks including incident management, repair, and maintenance, closing incidents, preventive maintenance, and resolution of customer issues.
  • Analyze, diagnose, and remediate (when possible) complex customer voice incidents/problems
  • Identify frequently occurring issues and coordinate with Tier 4\Customer Engineering\Network Engineering teams as needed.
  • Work with various teams to facilitate issue resolution.
  • Take ownership of customer service incidents and drive towards resolution.
  • Provide recommendations for improving existing processes and procedures.
  • Consistently model the highest levels of teamwork and professionalism
  • Learning and staying up to date with product releases and environment changes
  • Always keeping a can-do attitude and willingness to help others.

Desired Skills And Experience

  • 5 years of telecom voice experience (i.e. Hosted Services, etc.)
  • 5 years in a customer facing role and support
  • Ability to work on-call support when required.
  • Three (3) years managerial experience
  • Extensive technical knowledge of networking and protocols
  • Ability to analysis logs and use various tools to remediate incidents/problems
  • Organized and a practical approach to solving challenges with proven history of resolving technical issues
  • Ability to quickly assess and understand a situation and communicate what is occurring
  • Detailed oriented
  • Must work well in a team environment
  • Work well under pressure with differing levels of management
  • Ability to multi-task
  • Highly motivated at achieving results
  • Comfortable managing multiple, high-priority incidents/problems simultaneously
  • Strong decision-making ability
  • Ability to communicate both verbally and in writing in a clear and concise manner
  • Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations
  • Excellent organizational and time management skills
  • Able to set and manage expectations
  • Takes initiative to learn and develop
  • Detail Oriented

Education/Certification/License

  • Bachelor’s Degree

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

To learn more about our company visit us at www.mettel.net

Keywords: #Holmdel #NewJersey #Monmouth #VOICE #VOIP #NOC #Telecom #Tier3 #Customer #Engineering #Network #IncidentReporting #Remediate

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a NOC Voice Engineer - Tier 3?

Sign up to receive alerts about other jobs on the NOC Voice Engineer - Tier 3 career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$70,227 - $94,603
Income Estimation: 
$60,887 - $81,020
Income Estimation: 
$90,059 - $113,247
Income Estimation: 
$74,029 - $94,382
Income Estimation: 
$91,459 - $117,736
Income Estimation: 
$90,059 - $113,247
Income Estimation: 
$78,000 - $102,313
Income Estimation: 
$109,521 - $135,401
Income Estimation: 
$109,521 - $135,401
Income Estimation: 
$89,959 - $116,974
Income Estimation: 
$124,832 - $154,325
Income Estimation: 
$91,459 - $117,736
Income Estimation: 
$96,123 - $134,937
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at MetTel

MetTel
Hired Organization Address Salt Lake, UT Full Time
We are seeking a bright, highly motivated individual to join our Telecom Customer Support Specialist award winning team ...
MetTel
Hired Organization Address Holmdel, NJ Full Time
We are looking for a Product Catalog Specialist to join our Operations Team! Why MetTel MetTel is a global communication...
MetTel
Hired Organization Address Holmdel, NJ Full Time
Connect smarter with a career at MetTel. MetTel is a leading provider of global digital transformation and communication...
MetTel
Hired Organization Address New York, NY Full Time
Connect smarter with a career at MetTel. MetTel is a leading provider of global digital transformation and communication...

Not the job you're looking for? Here are some other NOC Voice Engineer - Tier 3 jobs in the Holmdel, NJ area that may be a better fit.

NOC Engineer

Robert Half, Woodbridge, NJ

NOC (Network Operations Center) Intern

Aspire Technology Partners, LLC, Eatontown, NJ

AI Assistant is available now!

Feel free to start your new journey!