What are the responsibilities and job description for the Project Coordinator - Telecom position at MetTel?
We are looking for a Project Coordinator to join our MetTel Operations Team!
Why MetTel
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
Key Responsibilities
Ability to occasional work after hours or weekends to support customer turn-ups.
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
To learn more about our company visit us at www.mettel.net
Why MetTel
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
Key Responsibilities
- Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
- Ability to work across teams functionally with multiple teams in the organization
- Ability to ask support technicians targeted questions to quickly understand the root of the problem.
- Talk users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
- Ability to effectively plan, organize, and schedule activity to ensure key tasks are delivered on time and manage multiple tasks at any one time.
- Ability to adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
- Lead customer installations and provide technical direction and guidance to field technicians.
- Ensure all customer installations and Turn Up are clearly documented and uploaded to the company reporting portal.
- VMware Velocloud SD-WAN Design, Implementation, and support.
- Familiar with Wireless technologies and fixed wireless devices. (Data Remote, Cradlepoint, Digi etc.)
- Strong understanding of traditional telephony and wiring infrastructure. Dmarc, riser cables and station cabling.
- Ability to diagnose and troubleshoot basic technical issues.
- A good understanding of IP and wireless LAN networks, IP network and remote desktop access.
Ability to occasional work after hours or weekends to support customer turn-ups.
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
To learn more about our company visit us at www.mettel.net
