Bellperson/Shuttle Driver - Providence Marriott Downtown

Job Title:         Bellperson / Shuttle Driver Department: Front Office Reports to:     Guest Relations Manager / Director of Front Office     Do you have the J Quality? https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be   Interested applicants should send cover letter and resume to: ProvidenceMarriottHR@marriottprovidence.com     Position Summary: Serving guests while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures. To provide guest services during check-in/out and effectively promote hotel amenities and themes while delivering high levels of customer service.   Essential Functions: Attendance as scheduled is required. Greet guests as soon or before entering the lobby with a sincere smile and welcome. Bellperson opens doors for guests (car, front door, room door). Bell person Offers name, ask guest name and refers to guest by surname for personalizing service.            Delivers bags to rooms within 10 minutes of checkin. At checkout, bags picked up within 5 minutes of guest request. Bellstand phone answered in 3 rings or less.          Bell carts in clean and good condition Can actively promote our theme message.         Knowledgeable about hotel facilities. Direct guest attention to food & beverage outlets, any promotional specials and other hotel amenities such as the pool, Bluefin grille etc. Bellperson should be knowledge able about local restaurants and attractions Bellperson points out, in room literature and guest services information.          Uniforms neat and name tag worn         Any guest needs or request taken care of at time of request and not passed on. Accurately logs guest and employee laundry in/out and assist with deliveries. Accurately logs guest, associate packages and assist with drop off and pick up. Coordinates cab transportation and airport limo service. Operates hotel shuttle as policies of the hotel require Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs.   Experience: Education, years of experience (related or unrelated to industry), computer literacy, hospitality skills, ability to multi task, language proficiency Ability to read & write as well as speak clearly in English. High School Diploma, must have a valid RI driver’s license       Skills: Computer literate, have a professional yet friendly telephone manner and good customer service skills. Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Computer Use, able to drive, multitask   Physical Job Requirements: Flexible and long hours sometimes required. Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift. Sit / operate hotel shuttle   Environment: Bellpersons work in the Greatroom, shuttle, under the porte cochere, and in the bell closet   Equipment: Bellpersons use the shuttle, phone, Nextel, bell carts, and cleaning supplies, computer, printer