Catering Sales Manager

The Catering Sales Manager is responsible for overall coordination and management of all Social Banquet catering events, conferences, meetings, and activities booked through the sales department.

Responsibilities

• Manage and coordinate all Social Catering events, conferences, meetings, booked through the sales department
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines
• Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, and / or banquet event order
• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc
• Conduct Pre-convention meeting with client and operations team as needed (for larger programs)
• Confirm head counts and collect payments for deposits and final balance
• Work with sales staff to service and solicit new business
• Up-sell client events and manage function space and room block inventory as assigned
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
• Report and communicate Meeting event needs between the client and hotel
• Prepare and distribute amenity request forms for specified clients
• Obtain designated approvals and follow-up on delivery
• Check function room set-ups with the Banquet Manager prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards
• Welcome group contact upon arrival at function and ensure guest satisfaction
• Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
• Promote teamwork and quality service through daily communication and coordination with other departments
• Key departmental contacts include all hotel departments
• Interact with outside contacts / Guests – to ensure their total satisfaction
• Corporate accounts, Religious / Social groups, etc. – to ensure repeat business, follow up on events, and generate new business
• May assist in developing and implement sales actions plan as assigned
• Maintain client files and update information daily in accordance with established departmental policies and procedures
• Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments
• Review final bill prior to presenting to client
• Complete post-conference reports of events for senior management and complete other reports as needed or requested
• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy
• Excellent verbal and written communication skills