Front Desk Clerk

Front Desk Clerk Job Title: Front Desk Agent                                                    Status: NON-EXEMPTReports to: AGM Position Summary:The main functions of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests. He or she is to ensure efficient communication with team members, vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay, and for meeting many other guests needs during their stay.Experience & Education:1 to 2 years of experience in a hotel or a related field preferredHigh School diploma or equivalent requiredCollege course work in related field helpfulPrevious customer service experience strongly preferred.Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.Ability to work with Microsoft Office products and various other software programs. Requirements:Work Environment – Ability to work:Under variable temperature conditionsUnder variable noise levelsIndoorsAround dust and or mite hazardsLong hours sometimes required. Physical Requirements: Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objectsAbility to work under variable temperatures and noise levelsNear Vision - The ability to see details at close rangeAbility to bend, stretch, twist or reach with your body and armsMust be able to stand and/or walk for lengthy periods of timeMental Requirements: Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in EnglishMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMust have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular needMust be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guestsMathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functionsMulti-Lingual skills helpful Essential Duties & Functions:Approach all encounters with guests and employees in a friendly, service oriented mannerMaintain regular attendance, as required by scheduling which will vary according to the needs of the hotelMaintain high standards of personal appearance and grooming, as defined in the hotel handbook, when workingComply at all times hotel’s policies and procedures to encourage safe and efficient hotel operationsPositively interact with hotel guestsCheck guests in and out of the hotelConfirm payment method at check in and obtain full payment at check outLog all requests and confirm completionDirect guests to daily functions within the hotelReview PMS inventory and house count for availability and ratesBook reservations for day of arrival or future staysBalance and prepare individual paperwork for closing shiftBalance bank daily (which includes counting bank before beginning a shift and after shift closes)Maintain and market special guest programsHandle incoming/outgoing callsTake and deliver messagesBe familiar with guest privacyProvide information about hotelKnow emergency proceduresKnow VIP proceduresRun copies and charge guests as neededSend faxes, Emails and charge as neededRun daily arrival report and annotate guest reservation/inform team of special requestsReview changes in Policy and ProcedureDistribute faxes, Emails, packages, and mail to guest services for delivery, or inform guest of receiptStock and clean work space for next shiftDistribute billing reports to hotel outletsPrepare key check inventoryBlock bus tours and notify HousekeepingKeep immediate supervisors fully informed of all challenges or matters requiring his/her attentionNon-Essential Duties:Other duties as assigned.Front Desk Clerk