Front Office Supervisor

The Courtyard Copley Square is looking for a Front Office Supervisor to support the successful execution of front office operations We are looking for an individual that Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.    Do you have the J Quality? https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be   Responsibilities •Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department   •Ensures that standards and procedures are being followed   •Leads specific team while assisting with meeting or exceeding property goals   •Supporting Operations Team   •Ensures that goals are being translated to the team as they relate to guest tracking and productivity   •Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths   •Assists in ensuring that the team has the capabilities to meet expectations   •Leads by example demonstrating self-confidence, energy and enthusiasm   •Supporting Property Operations Function(s)     •Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters   •Takes proactive approaches when dealing with employee concerns   •Extends professionalism and courtesy to employees at all times   •Communicates/updates all goals and results with employees   •Assists/teaches the team scheduling against guest and hours/occupied room goals   •Performs hourly job functions as needed   •Managing and Monitoring Activities that Affect the Guest Experience   •Provides excellent customer service by being readily available/approachable for all guests   •Responds timely to customer service department request   •Ensures all team members meet or exceed all hospitality requirements   •Assisting in Managing Profitability   •Assists in performing required annual Quality audits with AGM   •Ensures a viable key control program is in place   •Understands financial statements, sales and activity reports, and other performance data   •Interviews and assists in making hiring decisions   •Receives hiring recommendations from team supervisors   •Ensures orientations for new team members are thorough and completed in a timely fashion