MClub Concierge Attendant - Providence Marriott Downtown

Providence Marriott Downtown Position: MClub Concierge Attendant Position Summary: Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g. Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems. Report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Details: Part-time - must be able to work a mix of morning & night shifts MCLUB § Monitor Club Lounge for Seating Availability, service, safety and wellbeing of guests § Maintain Cleanliness and Condition of Grab & Go and tables § Stock Grab & Go area as needed § Anticipate and Communicate with Food & Beverage staff when the buffet food needs replenishment § Perform other reasonable job duties as requested. Critical Tasks: Greet/Escort Guests § Supply guests/residents with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. § Identify and explain room features to guests (e.g., use of room key, ice, and vending areas, in-room safe, valet laundry services). Guest Services § Ensure proper coverage and execution throughout all zones of the lobby and M Club § Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems. § Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. § Follow up with guests to ensure their requests or problems have been met to their satisfaction. § Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed. Quality Assurance/Quality Improvement § Comply with quality assurance expectations and standards. Physical Tasks § Stand, sit or walk for an extended period of time or for an entire work shift. § Enter and locate work-related information using computers and/or point of sale systems. § Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. MCLUB § Monitor Club Lounge for Seating Availability, service, safety, and wellbeing of guests § Maintain Cleanliness and Condition of Grab & Go and tables § Stock Grab & Go area as needed § Anticipate and Communicate with Food & Beverage staff when the buffet food needs replenishment § Perform other reasonable job duties as requested.