Night Audit / Guest Service Agent

***MUST BE AVAILABLE TO WORK WEEKENDS*** Title:  Night Audit / Guest Service AgentJob Description:  Accurately balances all hotel income and expenses for 24-hour hotel operating period.2 Nights 11PM -7AM - Night Audit 3 Days or Night 7AM -3PM or 3PM - 11PM. (Will go over in interview) Typical Work Conditions:  Front Desk and officeEquipment Used:Computer printer, key machine, luggage cart, telephone, fax, copier, scanner. Qualifications: ·        High school diploma or equivalent.·        4 years minimum experience in hotel audit.·        Fluent English, read and write necessary.·        Must have sound judgement and discretional skills and be able to work with little or no supervision.·        Must be flexible in hours and days worked.·        Must display very good organization and time management skills.·        Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities. ·        Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.·        Must be able to operate basic office machines, i.e.,copier, fax, printer, etc.Essential Tasks:·        Balance all room revenue, F&B revenues and room expenses.·        Balance all room and tax charges.·        Performs all GSA functions as required.·        May perform duties associated with Night Manager responsibilities.·        Posting charges to guest accounts.·        Processing payments from guests.·        Selling and upselling rooms to “walk-in” customers.·        Maintaining daily logs.·        Balancing shift work and cash drawers.·        Listening for or anticipating and responding to guest complaints. ·        Use established greeting when answering the phone or meeting guests in person.·        Promote, answer questions about, and enroll in Hilton’s Honors program.   PHYSICAL DEMANDS SUMMARY ACTIVITY FREQUENCY ACTIVITY FREQUENCY NOFC NOFC Lift/Carry:         10 Lbs. or less  X Twist/Turn  X 11 – 20 Lbs.  X Climb X  21 – 50 Lbs. X  Crawl X  51 – 100 Lbs. X  Reach Above Shoulder  X 100 Lbs.X   Reach Outward   X     Handling/Fingering   X Push/Pull:    Stand    X12 Lbs. or less X  Walk   X13 – 25   Lbs. X  Sit X  26 – 40   Lbs. X       41 – 100 Lbs. X  Drive:         Automatic N/A         Standard  N/A    Bend  X      Squat/Kneel  X       ·