Part Time Front Desk Clerk

Summary Operate the functional areas of guestregistration and guest service to ensure guest satisfaction and maximum hotelprofitability.  Accurately balances allhotel income and expenses for 24 hour hotel operating period. EssentialFunctions Attendstraining; including safety training, standard operating procedures, RAMPcertification, and any other as directed by management.Arrivesat work in a timely fashion and in accordance with the posted schedule.Abidesby established uniform guidelines.Practicesefficient and effective procedures. Readsand understands English to comply with function directions.Worksas a member of the overall hotel team to ensure that each guest has anexperience that exceeds their expectations. Maintainsa “can do” and “guest first” attitude at all times.Reportsany maintenance repairs to maintenance staff; records repair information inmaintenance log, and follows up to ensure the work has been completed.Organize,confirm, process, and conduct all guest check-ins/check-outs, reservations,requests, changes, and cancellations.Activateand provide room keys. Addressesguest requests complaints regarding service or equipment; relay as necessary.  Provide appropriate compensation ifnecessary. Supplyguests with area recommendations and directions as well as property amenities, services,hours of operation.Resolvescomplaints to the satisfaction of the guest.Assuresrequests are made in a timely manner.Knowledgeableon PMS as it pertains to functions of the front office.Maintainspersonal contact with customers (both internal and external) including dailyinteractions with guests.Preparesand presents packages according to guest reservations, notifies Front DeskSupervisor when inventory is low.Coordinateswith housekeeping supervisor daily to ensure guests special requests are met.Provideswake up calls to guest rooms.Completesinformation on guest folios.Maintainsproper credit card records.Providescompleted folios via paper or email.Runsand review daily reports/logs; addresses any unresolved issues from previousshifts/daysWorksto meet or exceed benchmarked scores as it pertains to the front office.Properlystocks market items and notifies Front Desk Supervisor when inventory is low.Ensuresadherence to procedures for hotel accounting, credit control, handling offinancial transactions, security of monies, guest security, and emergencyprocedures as established.  Counts banksat beginning and end of shift; records accordingly.Takescontrol of lost and found as appropriate.Balancesall room revenue and room expenses.Balancesall room and tax charges.Completesdesignated cashier closing reports.Providesa shift report to the next shift.  Sendsshift report. Allother duties assigned. Competency To perform the job successfully, anindividual should demonstrate the following competencies: ProblemSolving – Identifies and resolves problems in a timely manner; Developsalternative solutions; Uses reason even when dealing with emotional topicsCustomerService – Manages difficult or emotional customer situations; Responds promptlyto customer needs; Responds to requests for service and assistanceInterpersonal– Maintains confidentialityOralCommunication – Responds well to questionsTeamWork – Contributes to building a positive team spiritWrittenCommunication – Writes clearly and informatively; Able to read and interpretwritten informationDiversity– Shows respect and sensitivity for cultural differences; Promotes aharassment-free environmentOrganizationalSupport – Follows policies and procedures for including, but not limited to,dress code policies, cell phone, and social mediaAdaptability– Adapts to change in the work environment; Manages competing demands; Able todeal with frequent changes, delays, or unexpected eventsAttendance/Punctuality– Is consistently at work and on timeDependability– Respond to management direction; Completes tasks on time or notifiesappropriate person with an alternate planInitiative– Asks for and offers help when neededPlanning/Organizing– Prioritizes and plans work activities; Uses time efficientlyProfessionalism– Treats others with respect and consideration regardless of their status orpositionQuality– Demonstrates accuracy and thoroughness; Applies to feedback to improveperformance; Monitors own work to ensure qualityQuantity– Meets productivity standards; Completes work in a timely mannerSafetyand Security – Observes safety and security procedures; Reports potentiallyunsafe conditions; Uses equipment and materials properly Relationships Internal:                       Front Office Department: receiveresponsibilities/tasksGuestServices: to provide customer service; receives information regarding guestsneeds or complaints                                    Maintenance:notify of maintenance needs                                    Controller:receives responsibilities/tasks, updated accounting formsExternal:                      Guests: ensure satisfaction Qualifications To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily.  The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Education/Experience:           High School Diploma or Equivalent andone year guest service/hotel experience; General Accounting Knowledge Language Ability:                    Ability to reach and comprehend simpleinstructions, short correspondences and memos; Ability to write simplecorrespondences Math Ability:                            Ability to add and subtract two digitnumbers and to multiply and divide with 10’s and 100’s; Ability to calculatefigures and amounts such as discounts, interest, and percentages; Ability tobalance accounts, calculate taxes Reasoning Ability:                   Ability to apply common senseunderstanding to carry out instructions furnished in written, oral, orchart/diagram form; Ability to deal with problems involving concrete variablesin standardized situations Computer Skills:                     A general knowledge of work processing andspreadsheet functions; General ability with the hotel PMS system Certificates and Licenses:      RAMP Certification WorkEnvironment The work environment characteristicdescribe here are representative of those an employee encounters whileperforming the essential functions of this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.   While performing the duties of this job,the employee spends a significant portion of the work day moving about,speaking and listening, usually while standing. A significant portion of the time is spent using the hotel’s computersystem for reservations and other guest related services.  Reading and writing abilities are used oftenin reviewing guest registration and reservation information.   The noise level in the work environmentis moderate. PhysicalDemands The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. While performing the duties of the job,the employee is regularly required to stand stationary at a work station; usehands to finger, handle, or feel and reach with hands and arms.  The employee is frequently required to walkshort distances.  A small portion of thetime is spent sitting down and some of the time is spent completingdepartmental paperwork while remaining stationary at a work station.  The employee must have the ability toactively listen and hear and communicate. The employee can be responsible to liftand/or move up to 25 pounds. Abilityto see clearly printed material at close range (12 inches or less).  Corrective lenses permissible.Abilityto distinguish between and among colors. Ability to exercise depth perception to determine space and distancerelationships.  Ability to exerciseperipheral vision to be aware of objects within a large area while eyes arefocused on one object.Abilityto hear in one of both ears so that verbal communication can be received,understood, and acted upon in a face to face basis.Abilityto express oneself verbally with clarity on either a face to face or atelecommunications basis.Abilityto exert a reasonably paced mobility from one point to another within agenerally accepted time frame, and recognizing the conditions of theenvironment as to breadth/narrowness, clutter, etc. Abilityto move and control one’s torso so items can be picked up from a lower surfacelevel.Abilityto grasp, hold, set down, redirect with hands or fingers, turn, control, andmanipulate objects and commodities.Abilityto control and utilize fingers in a dexterous and coordinated manner for suchactivities as writing, typing, keyboarding, slicing, chopping, operatingequipment, etc.Abilityto stretch body and extend arms to place or secure objects and commodities at adistance above, to the side of, or below the normal standing level of theindividual.Abilityto use body parts, usually arms and hands (occasionally shoulders and back) toelevate an object or commodity above its previous surface level.Abilityto use body parts on a regular and continuing basis to repeat the same motionsfor a reasonable period of time without resting.