Restaurant Server AM- Hilton Ocala

Title:     AM / PM Restaurant Server     Job Description:     Ensure and serve guests with an elevated experience demonstrating menu knowledge, sales ability, and “our story”.     Typical Work Conditions:     Restaurant or other outlet.   Equipment Used:   Trays, various dishes, glassware, flatware, room service equipment, and other food and beverage service items.     Knowledge/Training:     Candidate must be fluent in English and demonstrate an ability to communicate clearly with guests and associates. Minimum of 2 years serving experience required. Must have basic knowledge of beer, wine and spirits and be familiar with menu items. Must demonstrate the ability to upsell and drive revenue. Knowledge of MICROS helpful.     Essential Tasks:   Provide superior table service to the guest per Hilton standards. Upsell items that generate additional revenue for the restaurant while satisfying the guest. Complete all payment transactions per hotel policies and procedures. Perform duties per shift including setup and cleanup. Clean and reset tables per standard. Replenish buffet with hot and cold items as needed (when applicable). Seat guests. Serve room service orders per Hilton standards and guidelines. Familiarize with open table to input reservations according to standard. Answer phones within 2 rings. Participate and attend pre-shift meetings or huddles. Assist with Club on 9 as needed (replenish food, drink etc.). Execute other duties as assigned by managers/supervisors.       Other desired skills:   Flexibility Comfortable with making empowered financial decisions. Able to work within a team. Leadership mentality. Ownership Ability to create memorable moments for your guests. Able to work in a fast-paced environment.     PHYSICAL DEMANDS SUMMARY   ACTIVITY   FREQUENCY   ACTIVITY   FREQUENCY   N O F C   N O F C   Lift/Carry:                   10 Lbs. or less       X Twist/Turn       X 11 – 20 Lbs.       X Climb X       21 – 50 Lbs.   X     Crawl X       51 – 100 Lbs.   X     Reach Above Shoulder     X   100 Lbs. X       Reach Outward       X           Handling/Fingering       X   Push/Pull:         Stand     X   12 Lbs. or less     X   Walk       X 13 – 25   Lbs.     X   Sit X       26 – 40   Lbs.   X               41 – 100 Lbs. X       Drive:                   Automatic                   Standard         Bend   X               Squat/Kneel   X                 All personnel are subject to work in other areas of the hotel in positions not previously listed in your job description as needed. All personnel are expected to work their scheduled days and shifts.  Employees are also expected to be able to perform their essential duties with or without any reasonable accommodations.