Restaurant Server AM

Job Title:               Restaurant Server & BartenderDepartment:                     Food & BeverageReports To:                Director of Food & Beverage, Executive Chef, Restaurant Supervisor Scope:Operate the functional areas of the restaurant, bar, andbarista. Will serve as the first impression and “face” of the restaurant to allguests.  Will service restaurant and barguests in a professional, timely and accurate manner. PrimaryResponsibilities: Greet, seat, and engage customers in a     friendly and courteous manner Professionally serve hotel and transient     restaurant guests, providing a warm and memorable experience. Assist guests by bussing tables,     delivering meals, and maintaining the breakfast buffet area. Suggestive selling of wine, cappuccinos,     and other complementary menu items to guests. Mixes and serves alcoholic,     non-alcoholic, and coffee barista coffee drinks to guests according to hotel specifications, courteously     and efficiently,     adhering to Brand Standards. Check customer's' identification to     ensure that they meet minimum age requirements for consumption of     alcoholic beverages.   Maintain     high standards of cleanliness and professional service; keeping the entrance, buffet, restaurant,     bar, and kitchen areas clean and well organized. Remove dishes and glasses from tables or     counters, and take them to kitchen for cleaning. Some ware-washing may be     required Open/Close     and stock liquor, bar, and coffee products Maintains a “can do” and a “guests     first” attitude at all times Operate cash register and credit card terminal     to collect proper payments. Knowledge and operation of the hotel     P.O.S. computer system. Knowledge of basic restaurant     terminology Complete knowledge of various hotel menu     offerings. Works as a member of the overall hotel     team to ensure that each guest has an experience that exceeds their     expectations Resolves guest complaints to the     satisfaction of the guest; responds promptly to any guest request for     service. Attends scheduled training sessions     within the hotel as dictated by the Hilton brand and the hotel management. Ensures adherence to procedures for     hotel accounting, credit control, handling of financial transactions,     security of monies, guest security and emergency procedures as     established. Arrives at work in a timely fashion in     accordance with the posted schedule. Abides by established uniform     guidelines.Requirements: Must be able to legally     serve and pour alcohol in the State of New York Must be willing to work a     variety of AM/PM/overnight, weekend and holiday shifts Requires strong command of the English     language to include speaking, reading and writing. Bilingual a     plus. Requires strong     organizational skills. Must be able to multi-task     and work independently. Able be able to be on your     feet/stand/move for long periods of time. Excellent people skills,     listening and communication skills, and an energetic personality. Meet/exceed customer and     team expectations; a true     desire to satisfy the needs of others in a fast paced environment Must possess basic computer skills Ability to accurately complete     departmental paper work, such as daily or end of shift reports. Cash handling experience     strongly desired. Able to lift, pull, or     carry items weighing approximately 50 pounds  Qualifications:Education/Experience:    High School Diploma or Equivalent                                          1or more years Restaurant Experience Certification:                   ServSafe and TIPS preferred,but not required