What are the responsibilities and job description for the Host / To Go Specialist position at Meyer Metz Restaurants LLC?
Job Description
Job Description
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
Front of the House
- Suggesting new menu items from our limited time offerings.
- Cleaning, completing side work, and organizing supplies as needed.
- Proactively assisting other team members without being asked.
- Providing total guest satisfaction.
- Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.
- Seats customers at tables / booths appropriate for their needs and those of the restaurant and introduces feature of the day.
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
- Handles incoming telephone calls immediately and takes to go orders as appropriate.
- Maintains proper supply of clean menus.
- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
- Resolves complaints as he / she becomes aware of them, notifying the manager of any complaints received.
- Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food / service satisfaction and handles customer complaints / suggestions appropriately.
- Busses and cleans guest tables in the dining room.
- Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.
Back of the House
Minimum Qualifications (Knowledge, Skills, and Abilities)
