What are the responsibilities and job description for the Dispatcher (HVAC) position at Meyers Heating & Air Conditioning?
Job Description
Job Description
Salary : $23 - $28 DOE
Are you good at making people comfortable? You'll be part of a team that clients talk to when they call in for help, and often, they're stressed out and scared about the problems with their heating or AC. You'll be great at helping them realize everything is under control and youre here to help!
Do you love strategy and planning out the "perfect day" no matter what challenges you face? You'll be responsible for reviewing all calls scheduled for the day, along with other emergency calls that come in, and assigning them to the best technician based on skill, performance and knowledge.
Do you love a fast paced ever-changing work day? Do you thrive in a multitasking environment? Managing emails, phone calls, schedules and clients who need us RIGHT NOW?! : ) If you answered yes, hold the phone! We need to talk.
Are you ready to find out more?
Our Dispatcher is an importance piece of the puzzle to our Misson Control Team (we like to say it's the tip of the spear to our success!). This role is responsible for ensuring our service board is full, assigned to technicians properly and all of the i's are dotted and t's are crossed after each Service work order is complete. In addition, this position is required to make outbound calls to clients, received inbound debrief calls from team members, and at times to be in queue to help ensure client calls are answered timely and booked for scheduling. The Dispatcher should expect to have an average of 50 calls per day, both incoming and outbound. The primary goal is to ensure optimal assignment of work orders based on call type and technician skill set, performance and knowledge.
Essential Job Functions
- Assist in maintaining the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
- Schedule return trips with customers when parts are in. (holding for parts calls)
- Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
- Make outbound calls to clients as necessary to schedule and / or reschedule service calls
- Accurately build service-related calls via our dispatch software
- Accurately build & record sales leads for tracking and proper follow up
- When directed, prepare and complete written client communications
- Show ability to make timely decisions in the best interest of the customer and company.
- Receive incoming service and maintenance client calls
- Other projects as directed by the Client Experience Manager
Essential Job Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred Qualifications :
Required Qualifications :
Compensation & Hours
Starting wage of $23.00 - $28.00 per hour (DOE)
Hours : 8 : 00 a.m. 4 : 30 p.m. or 9 : 00 a.m. - 5 : 30 p.m.
Days : Monday Friday
Benefits : Medical, Dental, Vision 401k, paid time off (vacation, sick, and holiday)
It is the policy of Meyers Heating and Air Conditioning not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.
Salary : $23 - $28
