Apartment leasing Agent

An Apartment Leasing Agent is responsible for promoting and leasing residential apartment units to prospective tenants. This role involves showing available units, explaining leasing terms and policies, conducting property tours, and answering inquiries about the property. Leasing agents assist with the application process, including screening applicants, preparing lease agreements, and coordinating move-ins and move-outs. They also maintain accurate records, follow up with leads, and work to meet leasing goals while providing excellent customer service to prospective and current residents. Strong communication, sales skills, and knowledge of rental agreements and property regulations are essential for success in this role.

Key Responsibilities:

• Customer Service & Sales:
• Greet potential residents and provide them with information about available apartments.
• Conduct property tours, highlighting features and amenities.
• Understand and identify the needs of prospective tenants and match them to appropriate apartment options.
• Answer phone calls, emails, and other inquiries promptly and professionally.
• Leasing Process:
• Guide potential residents through the leasing process, including the application, credit checks, lease signing, and move-in coordination.
• Ensure that all lease agreements, amendments, and renewal documents are completed accurately and timely.
• Maintain accurate records of tenant applications and lease documentation.
• Market Research & Competitor Analysis:
• Keep up-to-date with market trends and competitive rental rates in the area.
• Assist with implementing marketing strategies to promote the property and attract new tenants.
• Property Maintenance Coordination:
• Address and resolve resident concerns related to maintenance issues, and collaborate with the maintenance team for timely resolutions.
• Schedule move-ins and move-outs, ensuring the apartments are prepared and ready for new residents.
• Lease Renewals & Retention:
• Proactively reach out to existing residents regarding lease renewals.
• Assist with the implementation of retention programs and initiatives to ensure high resident satisfaction and retention.
• Administrative Tasks:
• Maintain up-to-date knowledge of rent collections, deposits, and payment systems.
• Process and track rental payments, late fees, and other transactions as needed.
• Maintain accurate and organized tenant files and leasing records.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Prior experience in leasing, property management, or sales is a plus.
• Excellent communication, customer service, and sales skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office Suite and property management software (e.g., Yardi, RealPage) preferred.
• Knowledge of local and state rental laws is a plus.
• Strong attention to detail and organizational skills.

Working Conditions:

• Flexible hours may be required, including weekends.
• Ability to work in a fast-paced, customer-focused environment.
• Some light physical activity, such as moving brochures or showing apartments.

Job Type: Full-time

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person