What are the responsibilities and job description for the Sales Advisor position at MFA Oil Company?
Overview
A Sales Advisor will be responsible for performing the customer service duties in an accurate and timely manner in accordance with all company programs, policies and procedures, ensuring proper customer education and follow thru on customer maintenance and repairs.
MFA Petroleum Company is an Equal Opportunity / Drug-Free Employer.
Responsibilities
- Consistently and courteously greet and thank each customer and provide fast and friendly customer service
- Promote sales through explaining benefits of service and products to customers
- Perform vehicle inspections and print vehicle owner's manual maintenance requirements and prioritize and promote needed products and services with customers and management
- Perform all necessary sales duties per company policy and procedure including, but not limited to : proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
- Execute all company programs, policies, and procedures
- Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
- Monitor customer service area and host waiting customers
- Assist in consistent opening and closing of location based on store hours of operation
- Assist Store Manager in all functions of inventory control including month end physical inventory
- Assist in the completion of any necessary reports including the tracking and monitoring of daily sales and gross profit
- Assist management with the organizing, documenting, and processing of all adjustments
- Assist with merchandising, advertising, and promotions to effectively market product
- Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
- Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
- Conduct efficient and accurate sales transactions
- Notify supervisor of any sales, cash or operating discrepancies
- Manage ticket average and profitability, and assist store manager in meeting company expectations
- Maintain the appearance of the facilities and protect the assets of the company
- Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers
- Ensure equipment maintenance schedules are maintained
- Handle complaints courteously and efficiently per company policy
- Maintain a clean environment, using company guidelines
- Maintain internal and external store appearance to comply with Big O Tires standards
- Utilize and perform all duties on the company checklists to meet consistent adherence to policies, procedures and expectations
- Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
- Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
- Maintain timely and professional communication with management, employees, vendors and customers
- Keep supervisor informed of any maintenance problems and / or any issues that need attention
- Assist in the proper training of new employees as needed
- Clean facilities, tools and equipment; and stock shelves
- Complete all required training in a timely manner
- Other duties as assigned
Job Requirements
Preferred Skills
ABOUT MFA PETROLEUM COMPANY
MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.
MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.
BENEFITS
Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and / or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.
OUR CULTURE
The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
GROWTH & DEVELOPMENT
We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.
