What are the responsibilities and job description for the SERVICE TECHNICIAN position at MFA Oil Company?
Overview
The Service Technician will perform all related service work and install propane, refined fuel, and lubricant systems. Additionally, this position will install equipment at company and customer locations and complete work orders and inventory cycle counts as directed. This technician will assist in attaining assigned goals for safety, installations, and training. Assuring safety standards are met which comply with all company, local, City, State and Federal guidelines is of the utmost importance for this position.
MFA Oil Company is an Equal Opportunity / Drug-Free Employer.
Responsibilities
- Provide prompt and efficient service to all customers, including installation of tanks (propane, refined fuel, and lubricant) and service of existing equipment and systems
- Work individually or as part of a crew during construction or installation of any petroleum, propane, or associated equipment at company and customer locations
- Conduct service work as scheduled, including after-hours emergency service
- Clean and maintain equipment assigned to position
- Perform work in a safe manner at all times according to company safety procedures
- Make sure all out of gas calls are handled according to the company's procedures
- Provide home office with required information and records on a timely basis
- Inspect all customer installations (tanks, pumps, regulators, lines, etc.) to assure safe, dependable operations
- Troubleshoot, diagnose and repair system and equipment issues as assigned
- Maintain inventory of fuel-related and non-fuel related parts and equipment
- Perform preventative maintenance on equipment as directed
- Ensure all customer documentation is accurately completed, including service documentation, credit application, propane tank lease and transfers
- Maintain accurate and complete records of all fixed assets assigned to the plant, including loaned customer equipment
- Assist plant manager in establishing all eligible customers as members
- Deliver refined fuel and propane products as needed and assigned
- Identify and timely communicate to management issues and feedback related to safety, efficiency, training needs and customer needs, questions or concerns
- Communicate any necessary changes and / or issues directly to supervisor
- Safely operate vehicle according to MFA Oil Company policies and guidelines, state and federal transportation laws, and other related regulations
- Properly use handheld systems as needed
- Conduct pre-trip and post-trip inspections and report any truck safety issues immediately to supervisor, as well as maintaining truck in a neat and clean condition
- Be knowledgeable about all products and services offered by company
- Present a positive image of MFA Oil Company to the community and be knowledgeable about all products and services offered by company
- Support and understand company policies and procedures and communicate those to customers as needed
- Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
- All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned
Job Requirements
Preferred Skills
ABOUT MFA OIL COMPANY
MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.
BENEFITS
Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and / or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.
OUR CULTURE
The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
GROWTH & DEVELOPMENT
We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
