Service Coordinator - Motion Solutions

Job Details

Description

MFCP (Motion & Flow Control Products, Inc.) is the largest Parker Hannifin distributor and the premier unrivaled leader in motion and flow control solutions. We offer an expansive range of cutting-edge industrial systems and solutions designed to power the future of automation, hydraulics, pneumatics, aerospace, and beyond.

At MFCP, we don't just distribute — we innovate. Specializing in system design, fabrication, and tailored solutions, we provide expert services that include fluid power repair, precision hose and tube assemblies, and custom OEM sub-assemblies. With over 55 locations across the Western U.S., MFCP is on a rapid growth trajectory, and we're seeking talented professionals to help us elevate fluid power distribution to new heights. Join us and be part of an exciting future.

Position Summary

Service Coordinators are responsible for positive daily customer interactions (via phone, person, electronic), opening/closing of service orders, preparing quotations, sourcing/ purchasing/ expediting of materials required for service orders, assist in planning and scheduling of jobs, and required materials.

Primary Duties

• Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from Internal and external customers.
• Achieves and maintains rapport with customers and works to give them the best possible service.
• Track and follow up on inquiries, quotations, and orders through our ERP systems. Works together with the sales team, management, engineering team, machinists, hydraulic technicians, front office personnel and potentially customers; to develop and support excellent communication within the Stapleton Team.
• Ensure all required documentation that is obtained from the shop is accurate and complete.
• Interface with our suppliers to meet the needs of the internal and external customers.
• Assist in managing inventories and inventory plans.
• Process customer’s return requests and warranty claims.
• Respond to inquiries in a timely manner with good phone selling skills.
• Possess a willingness and ability to learn and grow to meet the changing requirements of the job.
• Assist accounts receivable with payment and credit hold issues.
• Assist in managing supplier relationships.
• Ensure that the highest level of customer service is provided promptly and ethically.
• Generate and maintain accurate required documentation, including quotations.
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction.
• Develop ideas that help MFCP improve customer service, systems, and procedures.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  

Basic Requirements

• High school diploma or equivalent.
• Must be over the age of 18 to apply.
• Excellent written & oral communication and strong relationship building skills required.
• Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
• Strong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus.
• Experience with distribution and familiarity with our product lines, a plus.
• Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers.
• As MFCP is a small employer and employees work in a collaborative team environment, employee must be physically present in the office to perform his/her job functions.
  
  

Physical Demands And Work Environment

• Work environment mainly office, but may vary including warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers.
• The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions.
• Reasonable accommodations may be made to accommodate individuals with disabilities perform the essential functions of the job.
  
  

Salary

$25 - $30/hour, depending on experience

Benefits

• Competitive salary
• Medical, Dental, Vision
• 401(k) Investment Plan
• Life Insurance
• Paid Holidays
• 2 Weeks Vacation
• Incentive Programs - Employee referral program
• Training and progressive development programs available
  
  

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.

The Fair Chance Act prohibits an employer from discriminating against anyone’s conviction history before a job offer has been made. Candidates are subject to pre-employment criminal background, drug screen and possible DMV record review and along with reference checks. This Employer Participates in E-Verify.