Store Manager

Job Details

Description

Position Summary: The Store Manager is responsible for oversight of all aspects of customer service, store operations and employee management in a friendly, fast-paced team environment.

Primary Duties

• Hire and manage, coach, mentor, train, and support all employees within the branch.
• Manage margins and costs to achieve net profitability goals
• Provide user support and solutions for our ERP system (Prophet 21)
• Utilize and expand knowledge of current markets served, industry trends, new products, market prices, customers, vendors and competitors.
• Assist in managing supplier relationships.
• Develop and implement programs to meet customer requirements.
• Ensure that the highest level of customer service and ethics are followed.
• Generate and maintain accurate required documentation, including quotations.
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction.
• Assist with account development and make support calls on customers as necessary.
• Maintain contact and friendly relationships with suppliers and customers, building a favorable company image and resolving problems and complaints as they arise.
• Maintain pricing profiles to be competitive with current market levels while attaining necessary margin and profit goals.
• Report business progress, identify needs and concerns to executive team.
• Encourage positive thinking approaches to problem solving.
• Address and resolve personnel issues in conjunction with Human Resources.
• Maintain a safe, clean and organized work area.
• Adhere to strict Safety Guidelines.
• Champion implementation of MFCP programs and carry out responsibilities in accordance with the organization's policies, procedures and applicable laws.
• Adhere to strict Safety Guidelines.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Basic Requirements

• A minimum of three (3) years of management experience preferred.
• Experience and/or education in business administration preferred.
• Excellent written & oral communication and strong relationship building skills required.
• Detail oriented with solid organizational skills and the ability to prioritize and multi-task.
• Solid computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus.
• Must be able to understand and calculate gross profit/gross margin, add, subtract, multiply, and divide. The ability to calculate averages and other functions preferred.
• Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner whom can assimilate product knowledge and skills as they are presented.
• Experience with industrial distribution, preferably fluid power components preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus.
• Must be able to work with a wide variety of people and personalities.
• Maintain regular and punctual attendance.
• As MFCP is a small employer and employees work in a collaborative team environment, employee must be physically present in the office to perform his/her job functions.
• Valid driver’s license and acceptable driving record, in accordance with company guidelines.
  
  

Physical Demands And Work Environment

Job requires frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, constantly walking/standing on cement flooring and climbing ladders as needed. Work environment may vary including: warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential customers. The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions of the job.

Salary

Commensurate with skills and experience.

Benefits

• Competitive salary
• Medical, Dental, Vision
• 401(k) Investment Plan
• Life Insurance
• Paid Holidays
• 2 Weeks’ Vacation
• Incentive Programs - Employee referral program
  
  

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.

The Fair Chance Act prohibits an employer from discriminating against anyone’s conviction history before a job offer has been made. Candidates are subject to pre-employment criminal background, drug screen and possible DMV record review and along with reference checks. This Employer Participates in E-Verify.