What are the responsibilities and job description for the Customer Navigator position at MFS Talent?
Shifts : 1) Sunday - Thursday, Sundays 2p - 10 : 30p, Mondays - Thursdays 8 : 30a - 5p2) Tuesdays - Saturdays, Tuesdays - Fridays 8 : 30a - 5p, Saturdays 2p - 10 : 30p-Work Location : Onsite; Palo Alto City, CA-Compensation : $20 to $22 per hourDuties and ResponsibilitiesApproaches and greets patients, their families, and visitors entering the hospital and clinics; provides clear and concise verbal and written instructions; offers them assistance in locating services, facilities or patients, verifies / confirms time and place of patient appointments, provides directions and / or escorts guests to their eventual destination, etc., to ensure their needs are met; contacts an interpreter / translator for guests who are not proficient in English; refers guests to Patient or Guest Representatives as appropriate for more in-depth assistance.Assists with transportation of guests to and from the hospital and other SHC clinics by providing them with information about campus shuttlesCommunicates patient and guest concerns to appropriate department for facilitation, and record summary when applicable.Facilitates scheduling of physician appointments and care during in-patient and out-patient stays for key individual and assists in navigating the Stanford healthcare system.Provides practical assistance and emotional support to patients, families, and staff as needed. Maintains sensitivity and confidentiality in all aspects of guest interaction.Responds immediately and appropriately to injured persons, agitated / escalating individuals / situations in the hospital entrance environment, contacting healthcare providers and / or security as needed.Responds to inquiries from patients, their relatives and / or referring physicians on services available at SUMC and provides accurate information in a timely fashion.Schedules and manages appointments, ask questions and answers questions about gaining access to services and organizations.Serves as the primary point of contact for patients throughout the service experience.Performs other related and incidental duties as needed or assigned. Education QualificationsHigh school diploma or GED equivalent.Experience-1 years' experience working in healthcare setting (, medical / dental office, nursing facilities etc.)-Or completion of a navigation certification program-Or 2 years' experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.)Licenses and Certificates-NoneBenefits-Medical / Vision / Dental-Sick Time-off-
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Palo Alto, CA
Full Time