What are the responsibilities and job description for the Level 1 IT Support Technician position at MG Computer, Inc.?
Award winning 25 year old Western Suburb based technology provider for the small to medium size businesses marketplace has an opportunity for a Level 1 IT Support Technician for work in the office, remote, and on-site.
We are looking for Level 1 IT Support Technician who is passionate about technology, helping others, and has a strong work ethic. As a growing company we need a Level 1 IT Support Technician who can rebuild systems, go to customer sites to switch out equipment, provide remote help desk services and grow into a Level 2 IT Support Technician.
Level 1 IT Support Technician Skills / Background Required:
- 2 years experience in a Managed Service Provider or Help Desk environment
- Install and Support of Microsoft Windows 10 and 11.
- Install and Support of Microsoft Office 2016, 2019, and Office 365
- Standard PC Knowledge (troubleshooting hardware, replacing memory, hard drives) understanding of server technologies (new users accounts, changing names, permissions, etc.) Virus removal and remediation Knowledge of WAN / LAN, IP and DHCP.
Level 1 IT Support Technician Responsibilities Include:
- On-site repairs and troubleshooting of network issues (you must have a car)
- Basic Server tasks
- Setting up new PCs and documenting work
- Providing over the phone help desk support
- Managing Office 365 Environments
Level 1 IT Support Technician Requirements:
- Must be willing to learn new technologies.
- Personable and likes to have fun.
- Detail oriented, self driven and a clean record.
- Drive to customer sites (mileage paid for)
- Background checks are mandatory
Level 1 IT Support Technician Work Location:
- Remote, Office and On-Site at Clients
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Downers Grove, IL 60515 (Required)
Ability to Relocate:
- Downers Grove, IL 60515: Relocate before starting work (Required)
Work Location: Hybrid remote in Downers Grove, IL 60515
Salary : $20 - $25