Client Service Supervisor - Visits

MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within the Denver and surrounding areas.

We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.

The Client Service Supervisor-Visits is responsible for developing and managing relationships with the Visits team in all locations in the state of Colorado. The site Client Service Manager- Visits report directly to the Client Service Supervisor. This position reports directly to the Area Vice President of Operations.

Duties and Responsibilities

• Demonstrate a working knowledge of skilled nursing services, including understanding deficits, diagnosis, and associated vocabulary.

• Collaborate with Business Development to collect and document referral information.

• Works closely with Central Intake team for approvals and denials.

• Coordinate admission prior to skilled nursing evaluation with the client's caregiver as applicable.

• Collaborate with the recruiting team and Visit teams to address long and short-term staffing needs.

• Demonstrate working knowledge of payer source requirements, including Medicaid, and MGA-specific software systems.

• Communicate and escalate client and field staff issues to management according to MGA Policy.

• Provide customer service, oriented towards field staff and patients.

• Play a key role in oversight of the referral to admission process.

• Correct date/time errors for visits in Kantime.

• Follow up on unsubmitted schedules and planned visits.

• Collaborate with payroll with corrections and any information related to accuracy.

• Participate in leadership meetings as required.

• Participate and oversight in conjunction with the Clinical Supervisor for Nurse retention efforts.

• Travel to other offices as appropriate for professional development and training purposes.

• Other duties as assigned.

• Associate’s degree preferred

• Proficiency in Microsoft applications such as Excel, Teams, and Outlook

• Strong verbal and written communication skills (Additional languages preferred)

• 1 years’ experience in a clinical environment

• 2 years’ experience in customer service role

• Must demonstrate ability to meet deadlines

• Strong communication skills required

Benefits are available to eligible employees on the first of the month after 30 days of employment and include:

• Base compensation is $60,000-70,000
• Health, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in high deductible plan)
• Flexible Spending Accounts (FSA & LPFSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP-available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
• Voluntary Life Insurance
• Short & Long-Term Disability
• Critical Illness/Accident Insurance
• Hospital Indemnity Insurance
• Identity Protection Plan
• Legal Care Plan
• Pet Discount Program

All your information will be kept confidential according to EEO guidelines.

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