Clinical Supervisor - On-Call Specialist

Company Description

MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities.

We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.

Job Description

The On-Call RN Supervisor plays a critical role in overseeing and managing clinical care during after-hours, ensuring high standards of patient safety and care are upheld. This role participates in and provides leadership to on-call nursing staff, offering clinical expertise, ensuring regulatory compliance, and making key decisions during emergencies or urgent situations. The On-Call RN Supervisor ensures smooth scheduling of clinical operations, addresses patient and caregiver concerns, and supports the after-hours team. This position reports to the Area Vice President of Clinical Operations.

Duties And Responsibilities

Supervisory Duties:

• Oversee On-Call Staff: Supervise, participate, and provide leadership to on-call Registered Nurses, ensuring adherence to clinical protocols, standards of care, and company policies during after-hours shifts.
• Performance Monitoring: Regularly evaluate the performance of on-call nursing staff, offering constructive feedback, guidance, and support. Address any performance issues promptly to ensure continuity of care.
• Scheduling Support: Ensure appropriate staffing coverage for on-call shifts, balancing workload and ensuring no gaps in coverage, including holidays.
• Escalation and Decision-Making: Be the point of escalation for complex clinical issues, making critical decisions regarding patient care, staffing, or resource allocation. Provide guidance and direction to on-call nurses in resolving urgent patient concerns or complications.
  
  

Clinical Oversight:

• Ensure Quality Patient Care: Oversee and assess the delivery of patient care to ensure that all clinical practices comply with company policies, state and federal regulations, and industry best practices.
• After Hours Response: Participate in RN on-call responding to scheduling and emergency situations that arise outside of normal business hours, offer clinical expertise, ensure patient safety, and provide direction as needed. Demonstrates a sense of urgency in executing follow-up with clients and Direct Caregivers when issues arise after hours.
• Coordinate with Field Staff: Serve as the liaison between field staff, management, and other healthcare professionals during after-hours shifts, ensuring effective communication and care coordination. Is responsible for maintaining the On-Call by documenting all client communication and activities received after hours and sending a report to all appropriate team members by the start of the next business day.
• Patient Care Planning: Review patient care plans and coordinate any required adjustments or interventions, ensuring continuity and consistency of care across shifts. Provides support, guidance, and education to patients/patient families and or caregivers to maintain optimal physical and emotional wellbeing.
• End-of-Shift Reporting: Provide a detailed report at the end of each on-call shift to the Clinical Operations Manager or other appropriate management, summarizing key events, patient issues, and team performance.
• Patient Advocacy: Support on-call nurses in advocating for patient needs, ensuring families and patients receive timely updates on care plans, treatment, and any necessary interventions. Sets proper and realistic expectations with follow up on timelines.
• Patient Education: Offer guidance and support to patients and their families, ensuring they understand care protocols, medication instructions, and follow-up needs during after-hours. Ensures effective communication to coordinate the implementation of each patient’s Plan of Care.
  
  

Office Responsibilities to Ensure and/or facilitate the following:

• Demonstrates a sense of urgency in executing follow-up with clients and Direct Caregivers when issues arise after hours
• Complies and participates in the continuing quality improvement by appropriately reporting of incidents, injuries, infection, and all components of the risk management program.
• Participates in agency sponsored continuing education in-services and conferences to maintain own clinical competency.
• Supports and executes the mission, ethics, and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to all company policies and procedures outlined in the Employee Handbook, Employee Agreement, or communicated from Human Resources.
  
  

Qualifications

Requirements

• Current state license as a Registered Nurse, BSN preferred.
• Minimum of two years of nursing experience in a Home Health or Acute setting preferred.
• Demonstrate leadership capabilities with strong supervisory and interpersonal skills.
• Detail oriented, flexible, good organizational and time management skills.
• Current CPR card and Current health certificate as applicable.
• Current state driver’s license and automobile insurance.
• Reliable means of transportation and flexibility to travel
• Must demonstrate ability to meet deadlines.
• Strong communication skills required.
  
  

Additional Information

Benefits are available to eligible employees on the first of the month after 30 days of employment and include:

• Salary Range: $60,000 - $90,000
• Medical, Dental & Vision Coverage – Available 1st of the month following 30 days of employment
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Voluntary Short Term & Long Term Disability
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 100% Company Paid Life Insurance
• Voluntary Life Insurance
• Accident, Hospital, and Critical Illness Insurance
• Identity Theft Protection Plan
• Discounted Legal Care Plan
  
  

All your information will be kept confidential according to EEO guidelines.