What are the responsibilities and job description for the Manager, Delivery Services position at MGIC?
Why work at MGIC?
Are you someone who wants to play a critical role in our company’s success? Do you enjoy solving puzzles and finding a better way to get things done? Are you someone who likes to Take The Lead and make an impact? If so, then imagine yourself at MGIC. At MGIC we are a team of dedicated professionals on a fearless mission. A team that fosters a culture of career development and continuous learning opportunities to help you rise to new heights. We are passionate about providing outstanding customer service and making a difference in our community. #WeAreMGIC
PURPOSE
Plans and directs all activities related to providing systems development services and support to assigned user areas.
Principal Duties And Responsibilities
The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.
Management/Leadership
Note to all recruitment agencies:
MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.
Are you someone who wants to play a critical role in our company’s success? Do you enjoy solving puzzles and finding a better way to get things done? Are you someone who likes to Take The Lead and make an impact? If so, then imagine yourself at MGIC. At MGIC we are a team of dedicated professionals on a fearless mission. A team that fosters a culture of career development and continuous learning opportunities to help you rise to new heights. We are passionate about providing outstanding customer service and making a difference in our community. #WeAreMGIC
PURPOSE
Plans and directs all activities related to providing systems development services and support to assigned user areas.
Principal Duties And Responsibilities
The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.
Management/Leadership
- Manages a team of direct reports. Leads and develops employees into a highly effective team by setting clear performance objectives and goals, regular and honest feedback, and individual development plans.
- Reviews workload across the team and effectively manages the process by appropriate work distribution. Provides feedback to ensure team members understand the role that they play and provides timely and effective direction.
- Responsible for the selection, performance evaluation, and salary administration of co-workers.
- Manages the operational and fiscal activities of the department including; staffing levels, budgets, operational controls and processes, and financial goals.
- Analyzes business processes and issues. Manages departmental policies, procedures, and standards to enhance efficiency and work quality.
- Develops solutions to problems with consideration for department goals.
- Leads team through the process of change both within the department and throughout the organization to achieve results related to MGIC’s corporate strategy.
- Serves as a delivery partner to Corporate Functions (HR, Finance, Legal) and Sales and Marketing business areas.
- Responds to requests for technical services from internal departments and estimates resources required. Negotiates priorities, product functionality, and project delivery dates. Resolves issues of conflicting requests from multiple departments.
- Manages the system development process. Ensures projects progress according to plan, provides for quality checks in process, and ensures work products meet departmental standards.
- Provide coaching, mentoring, training, and support for Agile and Partner teams in IS as well as “Agile Everyday” process for the business teams in support of key initiatives and other ideations. Leverages a coalition of other IS and business team members in a “dotted line” manner.
- Participates with other department managers and staff to create Information Systems policies, technical directions and strategic plans. Coordinates with other IS functions to ensure resources are available for successful completion of projects.
- Strong forecasting and planning skills
- Strong knowledge of all tools and platforms used in development at MGIC
- Ability to handle conflict effectively
- Ability to prioritize tasks under pressure
- Experience working in or managing teams responsible for support of Workday and Salesforce or similar SaaS products.
- A minimum of 4 years in a lead or supervisory capacity is preferred.
- Competitive Salary & pay-for-performance bonus
- Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
- On-site Fitness Center and classes (corporate office)
- Paid-time off and paid company holidays
- Business casual dress
Note to all recruitment agencies:
MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.
