Mansions Concierge Ultra Luxury - MGM Grand

PRIMARY PURPOSE: As a Ultra‐Luxury Concierge, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide extraordinary service consistent with the Ultra‐Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes After completing new hire training team member must successfully operate through 7 different computer systems while managing multi line phones, respond to urgent emails all while performing the daily job responsibilities Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services Be able to properly identify Company Executives to ensure that all of their guest reservations are accurate and up to date Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests Be able to describe, solicit and enroll guests in the M‐Life loyalty program Be able to communicate eloquently and effectively through email, telephone and during face‐to‐face interactions Successfully pass quality assurance audits to include but not limited to guest service shops, monthly concierge knowledge checks, and companywide secret shops Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction Contact all Hotel guests within 48 hours of a confirmed reservation and assist with all of their pre‐arrival requests  Assist in planning and creating itineraries for all incoming Hotel guests Greet guests upon arrival at the curb and escort them into the lounge for their registration needs  Perform follow up calls for all Hotel guests that have arrived Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email  Be able to identify, record and update guest personal profiles Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions  Perform other job‐related duties as requested SUPERVISION: None MINIMUM REQUIREMENTS: High school diploma or equivalent One (1) year of relevant experience PREFERRED: One (1) year of VIP Services, Front Desk, or Concierge experience Current Notary Public designation and rights Bilingual Previous experience working in a similar resort setting MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. The Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations. While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at diversityrecruiting@mgmresorts.com. We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Notice at Collection of Personal Information that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.