What are the responsibilities and job description for the Assistant VIP Lounge Manager - The Cosmopolitan position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a VIP Lounge Assistant Manager at The Cosmopolitan, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
THE DAY-TO-DAY:
- Assume full responsibility for the department in the absence of director or department head
- Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
- Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
- Oversee quality hiring, training, and succession planning processes that encompasses the Company's diversity commitment
- Ensure department standards for correct charging, postings, collecting payments, handling cash and credit transactions, and balancing of all cash and cash equivalent transactions
- Ensure hotel property and equipment is properly used and maintained
- Supervise VIP Representatives work performance and apply progressive discipline when appropriate
- Submit payroll for VIP staff and track attendance reports
- Order supplies for the department as necessary
THE IDEAL CANDIDATE:
- High School Diploma, GED or equivalent.
- 2 Years of Prior Relevant Experience in Hotel Operations.
- 1 Years of Prior Relevant Experience in VIP Services, Front Desk, and/or Concierge.
- 3 Years of Prior Relevant Experience in Hotel Operations in a supervisory/managerial.
- 4 Years of Prior Relevant Guest Service Experience.
- Experience in a similar luxury resort setting.
- Professional written etiquette and in person etiquette.
- Proficient in Microsoft Office, Opera, and/or LMS.
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room.
- Free parking on and off-shift.
- Health & Income Protection benefits (for eligible employees).
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14516
Are you ready to JOIN THE SHOW? Apply today!
