What are the responsibilities and job description for the Concierge Senior Manager - The Cosmopolitan position at MGM Resorts International?
The SHOW Comes Alive At MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job
It is the primary responsibility of the Senior Manager in Concierge to create, implement, develop and maintain a concierge department that ensures a high level of service and response to the needs of the guests. To comprise and maintain a staff of polished, well‐trained professional concierges capable of delivering unparalleled service that demands guest loyalty. The Chef Concierge will set the standards of professionalism for the department through the development of procedures and the training of service skills. The candidate will instruct and enforce the proper behaviors of protocol and etiquette that will reflect positively on the overall perception of MGM Resorts and its service culture. Other duties will include developing and maintaining vendor and community relationships in the interests of the management and guest. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices, and procedures.
The Day-to-day
Full Job Description
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19527
Are you ready to JOIN THE SHOW? Apply today!
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job
It is the primary responsibility of the Senior Manager in Concierge to create, implement, develop and maintain a concierge department that ensures a high level of service and response to the needs of the guests. To comprise and maintain a staff of polished, well‐trained professional concierges capable of delivering unparalleled service that demands guest loyalty. The Chef Concierge will set the standards of professionalism for the department through the development of procedures and the training of service skills. The candidate will instruct and enforce the proper behaviors of protocol and etiquette that will reflect positively on the overall perception of MGM Resorts and its service culture. Other duties will include developing and maintaining vendor and community relationships in the interests of the management and guest. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices, and procedures.
The Day-to-day
- Manages the consistency in the delivery of guest service with the company’s core standards and brand attributes.
- Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
- Develops and implements departmental policies and procedures which ensure prompt efficient service to all guests.
- Manages Human Resources responsibilities for Concierge department. Creates and maintains a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction. Ensures that departmental practices are compliant with company policies and legal requirements.
- Ensures the concierge staff’s continued growth and development by updating them on all aspects of Las Vegas and through training of service‐related topics.
- Oversees the assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and the property.
- Interacts and communicates with partners on the integration of services provided to guests.
- Manages and monitors daily labor and departmental budget and controls through forecasting.
- Serves as a public relations representative exhibiting a professional demeanor and willingness to assist guests and leadership when requested.
- 2 Years of Prior Relevant Experience in direction and management of employees in a similar hotel environment.
- Experience as an Assistant Chef Concierge, VIP Manager, Resort Operations Manager, or similar.
- Proficient in Microsoft Office.
- Bachelor's Degree or equivalent experience in hospitality, management, or related field.
- Ability to work varied shifts, including weekends and holidays.
- Previous experience managing employees under a collective bargaining agreement.
- Five Star/Five Diamond experience.
- Membership in Les Clefs d’Or.
- Previous experience working in a similar resort setting.
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room.
- Free parking on and off-shift.
- Health & Income Protection benefits (for eligible employees).
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Full Job Description
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19527
Are you ready to JOIN THE SHOW? Apply today!
