What are the responsibilities and job description for the Front Desk Clerk - Park MGM position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Front Desk Clerk at Park MGM you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
THE STARTING RATE: $19 per hour
THE DAY-TO-DAY:
Welcome guests to the property and the MGM Resorts family providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
Proactively greet guests within the lobby environment, identifying needs and fulfilling them appropriately
Monitor traffic flow and manage queuing system procedures in accordance with property policies
Direct guests as appropriate to minimize wait times
Actively identify, acknowledge, diagnose, and resolve guest concerns following service recovery protocols
Enthusiastically promote features and benefits of MGM Resorts International venues and outlets
Maintain comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information
Utilize tablet devices to perform key transactions as well as display products and services to guests
THE IDEAL CANDIDATE:
High School Diploma, GED or equivalent
Work varied shifts, to include weekends and holidays
One year of face to face customer service experience
Experience in Front Desk or Luxury Retail is a plus
Bilingual, English as the primary or secondary language
Experience in a similar resort setting
Experience in computer software such as Opera, HotSOS, and Microsoft Office
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room.
- Free parking on and off-shift.
- Health & Income Protection benefits (for eligible employees).
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
FULL JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10922
Are you ready to JOIN THE SHOW? Apply today!
Salary : $19
