Group Services Specialist - The Cosmopolitan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Group Services Specialist at The Cosmopolitan, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING PAY: $19 Per Hour

THE DAY-TO-DAY:

• Work as the liaison for meeting planners, group clients, and guests associated with a group or special event in all aspects of Group Services, including but not limited to all booking/housing processes
• Perform tasks associated to housing related needs for groups such as, but not limited to, building multiple property blocks and rates in Passkey, Delphi and property management system(s), monitoring pick up reports, inputting reservations, assisting callers, offering upsell opportunities, and managing sub-block agreements
• Maintain key sense of ownership and notify supervisors/managers of any potential issues related to inventory, rate, occupancy, or special requests
• Maintain timely communication, both written and verbal, between group contacts, clients, sales managers, and supervisors/management, providing expedient guest resolution within established scope of authority
• Review sales contracts to ensure all contractual obligations are met
• Maintain and monitor rates, availability, inventory levels, bookings, and content information for all channels of distribution
• Ensure all special guest requests are met including late check-outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc.
• Accommodate, prepare, and distribute all special reporting/tracking requests/needs for group contacts, meeting planners, and management
• Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable
• Attend pre-conferences, pre-planning, and post-conference meetings with clients and hotel staff as needed
• Maintain current knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions

THE IDEAL CANDIDATE:

• Has 1 Years of Prior Relevant Guest Service Experience.
• Has a High School Diploma, GED or equivalent.
• Can work varied shifts, to include weekends and holidays.
• Has experience as an Administrative Assistant or similar position.
• Has experience with Property Management Systems (i.e. Opera, Delphi, Passkey)
• Has experience in a similar resort setting.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off-shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11070-2

Are you ready to JOIN THE SHOW? Apply today!