What are the responsibilities and job description for the Guest Services Representative - Slots - Luxor position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
At Luxor, we’re all about delivering unforgettable experiences, and we want you to be part of it! As a Slots Guest Services Representative, you’ll enhance the guest experience by assisting with slot-related inquiries, processing jackpot payouts, and enrolling guests in the MGM Resorts International Rewards Program. You’ll keep the slot area clean and organized, handle minor machine repairs, and ensure guests have everything they need for an amazing time. If you’re ready to bring your customer service skills to one of the most iconic resorts in Las Vegas, come join our team and help make every guest’s visit unforgettable!
STARTING RATE: $16/hour plus tips
THE DAY-TO-DAY:
Slot floor maintenance: Ensure the slot area remains clean and organized by pushing in chairs, picking up trash, and ensuring all machines are ready for guest use.
Minor slot repairs: Perform basic maintenance tasks, including clearing ticket/bill jams, resolving bill acceptor issues, adjusting ticket printer tilts, and replacing ticket paper.
Jackpot transactions: Accurately process slot machine jackpots, complete the necessary IRS W2G/1042-S forms, and provide clear, efficient paperwork to guests.
Guest engagement: Maintain a positive and approachable demeanor by greeting guests with a smile, making eye contact, and ensuring they receive personalized service.
THE IDEAL CANDIDATE:
Age Requirement: Must be 21 years of age or older.
Education: High school diploma, GED, or an equivalent level of education or experience.
Availability: Flexible to work various shifts, including weekends and holidays.
Customer Service Excellence: Possess outstanding customer service abilities, ensuring all guests receive a positive experience and have their needs addressed promptly and professionally.
Cash Handling Skills: Strong proficiency in cash handling, with the ability to process transactions accurately and manage monetary exchanges with precision.
Casino Experience: Previous experience in a hospitality or casino setting preferred, demonstrating a strong understanding of guest relations and operational processes.
THE PERKS & BENEFITS:
Wellness Incentives: Programs designed to support your physical and mental health.
Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
Free Meals: Complimentary meals provided in our employee dining room.
Free Parking: Parking available at no cost, both on and off shift.
Health & Income Protection: Access to health and income protection benefits for eligible employees.
Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11951
Are you ready to JOIN THE SHOW? Apply today!
Salary : $16
