Priority Check In Agent - The Cosmopolitan

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Priority Check-In Agent at The Cosmopolitan, you will be the first impression of our guest experience, greeting each guest with a warm smile and exceptional service. By taking the time to understand their individual stories and needs, you will take ownership of their journey, creating unforgettable WOW moments and lasting memories that extend well beyond their stay.

THE STARTING RATE: $19 per hour

The Day-to-day

• Open the Priority Lounge daily by following department standards including but not limited to: running LMS/Opera reports for guest arrival and departure information, and assigning rooms for Priority arrivals
• Ensure the Priority check-in/out process is thorough, efficient and flows smoothly while facilitating an excellent working relationship between the property and the guest
• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment & benefits to our guests
• Resolve guest bills with casino services for any additional food, beverages or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish
• Close the Priority Lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, run next day arrival reports, forwarding phones and locking the Priority lounge
  
  

The Ideal Candidate

• High School diploma, GED, or equivalent education experience
• Ability to work varied shifts, including weekends and holidays
• 1 years of guest-facing customer service experience
• 1 year of Front Desk, Concierge, VIP Lounge experience
• Working knowledge of Learning Management System (LMS) software or related platforms
• Experience working in a similar resort setting
  
  

The Perks & Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts
  
  

Full Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12432

Are you ready to JOIN THE SHOW? Apply today!