Showroom Usher - MJ ONE - Mandalay Bay

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Join the magic of the stage as a Showroom Usher for the breathtaking "Michael Jackson ONE" by Cirque du Soleil! Immerse yourself in an iconic experience that celebrates the King of Pop's legendary music and artistry. As a Showroom Usher, you'll play a vital role in creating an unforgettable experience for our guests, ensuring their comfort and enjoyment as they embark on a journey through Michael Jackson's timeless legacy.

If you're passionate about entertainment and thrive in a dynamic environment, we invite you to be a part of our extraordinary team!

The Job

The primary role of the Usher is to warmly greet and engage with guests before, during, and after performances. You will guide guests to their seating locations and monitor each section to ensure a top-notch experience. All responsibilities must be carried out in accordance with MGM Resorts International policies, practices, and procedures. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING RATE: $21.1941 / Per Hour

The Day-to-day

• Greet and engage with guests, providing exceptional SHOW Service
• Deliver outstanding customer service to enhance the guest experience
• Create memorable "WOW" moments for all guests
• Oversee guest entry and exit at the doors
• Show guests to their seats and assist with their needs
• Manage specific seating areas (VIP, General Admission, etc.) and direct guests based on their tickets
• Monitor guest behavior during the show, including photography and disruptions
• Address and resolve guest complaints
• Know the showroom layout and showtimes
• Follow the guidance of supervisors
• Adhere to property and departmental policies and procedures
• Perform any additional duties to support the department's success
  
  

The Ideal Candidate

• Must be 18 years of age or older
• High school diploma, GED or educational equivalent
• Must be able to work various shifts, including weekends and all holidays
• One (1) year of previous guest service experience
• Previous theatre or box office experience with the use of two way radios preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Capable of standing and walking for a majority of the shift
  
  

The Perks & Benefits

• Free meals in our Mandalay Bay employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts
  
  

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14183

Are you ready to JOIN THE SHOW? Apply today!