Ultra Luxury Concierge - MGM Grand Mansion

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Ultra Luxury Concierge, you are expected to provide exceptional service aligned with our Ultra-Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards, and brand attributes. Your commitment to excellence and attention to detail are vital in delivering unparalleled service to our guests.

THE STARTING RATE:$20.62/hr plus tips

THE DAY-TO-DAY:

• Serves as public relations representative for the Mansion and the MGM Grand Hotel/Casino. Exhibits a professional demeanor and willingness to assist VIPs whenever requested. Greets guests at the entrance to the Mansion for guest arrival/departure, and escorts' guests to Villa when appropriate. Informs the Butler Manager and Butlers on guest's arrival and departure activities.

• Operate 7 different computer systems while managing multi-line phones, responding to urgent emails, and performing daily job duties.

• Assist VIP casino, hotel, and convention guests with hotel registration, check-out, concierge requests, and personalized services, while staying knowledgeable about dining and entertainment options in Las Vegas.

• Accurately identify and update reservations for Company Executives' guests, ensuring up-to-date information and providing tailored recommendations.

• Describe, solicit, and enroll guests in the MGM Rewards loyalty program while communicating effectively through email, telephone, and face-to-face interactions.

• Ensure guest satisfaction by promptly resolving requests and complaints, following up when necessary, and maintaining guest profiles.

• Assist with planning guest itineraries, handle pre-arrival requests, greet guests upon arrival, and follow up after check-in.

• Manage the group inbox and respond to all email correspondence within 24 hours, while successfully passing quality assurance audits and secret shops.

• Act as a liaison between multiple departments to execute elaborate guest requests and special occasions.

THE IDEAL CANDIDATE:

• Ability to work varied shifts to include weekends and holidays

• Proficient computer skills

• High School Diploma, GED or equivalent experience

• One (1) year minimum of prior relevant experienceas a concierge, front desk, or VIP agent in a hotel setting

• Two (2) years prior administrative/coordinator/concierge experience is a plus

• Strong communication and organizational skills to ensure effective coordination

• Ability to multi-task in a fast-paced environment

• Prior Forbes training and/or knowledge

• Bilingual proficiency is an advantage asset for this role

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11786

Are you ready to JOIN THE SHOW? Apply today!