What are the responsibilities and job description for the VIP Lounge Representative - MGM National Harbor position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International!
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a VIP Lounge Representative, you will be responsible for warmly greeting patrons, verify their credentials, and assist them with checking in for their stay. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us.
STARTING RATE: $19.00/hour
THE DAY-TO-DAY:
- Engage with guests, addressing their queries and providing information about lounge amenities.
- Assist in making reservations for services like spa treatments, dining, or entertainment.
- Streamline the check-in and check-out process for VIP guests.
- Ensure a seamless experience by coordinating with front desk staff and maintaining excellent communication with guests.
- Verify the accuracy of charges and credits on guest bills.
- Cash Handling and Transaction Management:
- Collect payments from guests, handling both cash and credit transactions.
- Demonstrate responsibility in balancing cash and cash equivalents according to property procedures.
- Prepare the VIP lounge for the day by following department standards.
- Ensure all guest rooms are assigned and amenities are delivered.
THE IDEAL CANDIDATE:
- At least 18 years old.
- High School Diploma or GED.
- Minimum 1 Year of guest service, front desk, or concierge experience.
- Familiarity with Opera.
- Proficiency in at least two languages (in addition to English) is highly desirable.
THE SCHEDULE: You may be scheduled a shift during the hours of operation below. This may be subject to change based on business needs.
- Thursday: 2pm – 12am
- Friday: 11am – 12am
- Saturday: 8am – 12am
- Sunday: 9am – 5pm
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
Job Type: Part-time
Pay: $19.00 per hour
Expected hours: 24 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
Education:
- High school or equivalent (Required)
Experience:
- Front desk: 1 year (Required)
Ability to Relocate:
- Oxon Hill, MD 20745: Relocate before starting work (Required)
Work Location: In person
Salary : $19
