What are the responsibilities and job description for the Workforce Management Manager - Aria position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
Are you a detail-oriented leader with a passion for optimizing operations and enhancing guest experiences? At Aria, we're looking for a dynamic Workforce Management Manager to take charge of our daily operations, ensuring that staffing levels, efficiency, and customer satisfaction are always on point. If you have a strong background in information technology, process improvement, and data analysis, and you're ready to make an impact at one of the most renowned resorts in Las Vegas, we want to hear from you!
THE JOB :
The Aria Workforce Management Manager will oversee the daily operations of the Workforce Management department. This includes monitoring and assessing staffing levels, business volume efficiency, and customer satisfaction across all areas of the property. The role demands a solid background in information technology, process improvement, and statistical analysis.
THE DAY-TO-DAY :
- Implement departmental policies and procedures in Workforce Management as directed by the Workforce Management Director
- Contribute to the strategic planning process, ensuring alignment with the division's vision and goals
- Provide input and leadership in the development and monitoring of business plans, fiscal budgets, and departmental operations to drive both short-term and long-term profitability
- Oversee Human Resources functions for the assigned department, including hiring, training, coaching, and fostering a work environment that encourages teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
- Establish and implement departmental goals related to FTEs, vacation quotas, and scheduling for the entire property
- Generate special reports in collaboration with senior management and audit Virtual Roster / Kronos for cost-saving opportunities
- Develop and standardize processes and policies across all departments
- Analyze staffing data from department and finance teams, offering recommendations to senior management
- Adjust staffing levels based on special events, large party reservations, and table games / slot tournaments, while ensuring compliance with collective bargaining agreements and scheduling standards
- Ensure timely creation and delivery of schedules, meeting the Director / Manager's standards and business unit expectations
- Collaborate with department heads to adjust staffing models and approve schedule changes independently when necessary
- Provide ongoing guidance and advice to business units regarding scheduling, labor management, and leave management
- Act as the Director in their absence and perform related job duties as needed
THE IDEAL CANDIDATE :
THE PERKS & BENEFITS :
VIEW JOB DESCRIPTION :
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Are you ready to JOIN THE SHOW ? Apply today!
