What are the responsibilities and job description for the Customer Service Associate - Entry Level position at MGN?
We're looking for a Customer Service Representative to join our growing team! This entry-level position offers an exciting opportunity to interact directly with clients, assist with event marketing, and contribute to impactful charitable initiatives. If you're eager to make a positive impact while developing valuable skills, this role is the perfect fit for you.
Role Overview: As a Customer Service Representative, you will serve as the first point of contact for our clients and customers. Your primary responsibility will be to answer inquiries, offer helpful information, and ensure a seamless customer experience. You will also play an essential role in supporting marketing efforts and assisting with the execution of events and charitable programs.
Key Responsibilities:
Respond Promptly and Professionally: Address customer inquiries quickly and efficiently, ensuring their needs are met and concerns are resolved.
Assist with Event Setup and Operations: Support event execution, from setup to coordination, to ensure smooth operations and exceptional customer satisfaction.
Provide Information on Services and Charitable Initiatives: Communicate details about services, events, and charitable programs to customers, enhancing their overall experience.
Proactively Address Customer Concerns: Resolve issues with a positive attitude, offering solutions to guarantee customer satisfaction.
Maintain Accurate Customer Records: Keep customer records up to date for smooth, organized service delivery.
Collaborate with Team Members: Work closely with other team members to deliver excellent customer service during events and everyday interactions.
Gather Customer Feedback: Collect feedback to help improve service quality and enhance future event success.
Qualifications:
Excellent verbal and written communication skills to engage effectively with clients and team members.
A strong customer-focused mindset, with a passion for providing exceptional service.
Ability to handle multiple tasks in a fast-paced, dynamic environment.
Prior customer service experience is a plus but not required.
An interest in event marketing and community-focused initiatives is highly valued.
Compensation & Benefits:
Competitive pay with performance-based bonuses and incentives.
Gain hands-on experience in event marketing and charity-driven initiatives, with ample opportunities for career advancement.
Work in a collaborative and supportive environment that fosters teamwork and success.
Contribute to meaningful events that positively impact the community.
Why You Should Apply:
Develop Valuable Skills: Enhance your career with experience in event marketing and charity initiatives.
Thriving Work Environment: Join a creative, fast-paced team that encourages innovation and personal development.
Make a Difference: Contribute to impactful projects that support charitable causes and foster community engagement.
Salary : $35,000 - $55,000
