What are the responsibilities and job description for the Insurance Operations Manager - E&S position at MGT Insurance?
About MGT Insurance
MGT Insurance is a trailblazing technology company dedicated to improving the Commercial P&C industry. By combining the expertise of industry veterans with state-of-the-art technology, we deliver unparalleled service to our customers. We seek visionary leaders who thrive in dynamic, entrepreneurial settings and excel in autonomous roles.
About the Role
We're seeking an Insurance Operations Manager to help build and scale our specialty Commercial insurance platform from the ground up. In this role, you'll represent insurance operations to our engineering, underwriting and other business teams, translating operational needs into technical & process solutions. You'll design scalable workflows, establish and own quality metrics, and drive continuous improvement of operations.
As our Insurance Operations Manager, you'll have significant influence over our operational strategy and related technology roadmap. The ideal candidate has a T-shaped skillset : meaningful expertise in commercial insurance operations, complemented by relevant experience in process design, technology implementation, and a UX product mindset. A strong bias for action and an ability to drive clarity when faced with ambiguity are essential.
Core Responsibilities
System & Process Design
- Design and implement foundational operational workflows for Small Commercial E&S products from submission to policy issuance
- Create and maintain comprehensive SOPs, focusing on scalability from day one
- Develop quality assurance frameworks to maintain operational excellence as volume grows
- Collaboratively build operational playbooks that can scale with the business
Product & Technology
Reporting & Analytics
Operational Excellence
Vendor Management
Qualifications
