What are the responsibilities and job description for the Service Manager position at MH Equipment Company?
If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!
Company Overview
MH Equipment services, sells and rents high-quality and affordable material handling equipment for varying applications and budgets.
We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.
For more information on who we are and what we do, please visit our website at www.mhequipment.com.
Job Responsibilities:
- Direct supervision and development of all shop and field technicians as well as the service department office staff.
- P&L responsibilities for the service department growth and profitability.
- Interview, hire, train and participate in the education of shop and field technicians.
- Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer.
- Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
- Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace.
- Supervise the preparation and pre-delivery of new equipment.
- Close work orders within 48 hours of completion.
- Responsible for the supervision of warranty administration.
- Responsible for the supervision of customer PMs for timeliness, completeness and the sale of additional work, etc.
- Resolve customer complaints and billing problems.
- Interface with other departments.
- Follow-up on past due accounts and assist with service-related situations.
- Establish and follow policies and procedures with a special emphasis on safety related issues.
- Coordinate with rental management on PMs and maintenance of rental units.
- Oversee repairs on rental trucks.
- Ensure on-time delivery of rentals units to customers.
- Interface as needed with factory service representatives.
- Perform other duties and special assignments as assigned.
Job Requirements:
- Strong management abilities.
- Ability to organize and prioritize.
- Computer skills or ability to learn.
- Service experience.
- Good oral and written communications skills.
- Confidentiality.
- Valid driver’s license and proof of insurance.
- Regular and prompt attendance.
- Present a professional image in personal appearance, dress, and preparation.
Working Conditions: Employee is expected to work basic 40-hour week Monday through Friday plus whatever time is required to accomplish goals for the position - which could include weekend coverage.
Benefits:
- Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
- Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
- Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
- Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
- Company Support: Continuous training, safe working environment.
MH Equipment is proud to be an Equal Opportunity Employer
Job Type: Full-time
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Microsoft Office: 3 years (Required)
- Service Management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
