Associate Account Representative (Hybrid)

Who We Are: Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Managed Health Care Associates, Inc. (MHA) is not only the country’s largest alternate site GPO, but also has established itself as a leading health care services and software company. This evolution reflects our commitment to stay abreast of changes in the alternate site health care market and invest in innovative solutions, software and services for our members including long-term care pharmacies, infusion pharmacies, specialty pharmacies, home medical equipment providers and assisted living and skilled nursing facilities.   To learn more please visit www.mhainc.com

Who we’re looking for:.

We are looking for self-motivated & proactive talent with the desire to dissect and analyze the current and future customer’s needs. The Associate Account Representative (AAR) as part of the Post Acute Operations Member Experience Team, is an integral part of the overall MHA Long Term Care Pharmacy Division. The LTCP AAR is responsible for providing administrative support and key data points to LTC Pharmacies.  The AAR will analyze automated monthly reports, provide insight into purchasing trends, outstanding and achieved contract eligibility and anomalies that the Account Executive (AE-Member Engagement Team) presents during Member Business Reviews with our LTCP members. Additionally, they will identify and track data inconsistencies via the audit process and effectively communicate issues to the AE while working closely with them to ensure contract compliance and full contract utilization with the goal of driving revenue.  The LTCP AAR will act as a liaison between MHA Members, MHA’s Ops Support Services and Network Admin Services and is committed to providing the highest level of customer services to the MHA’s Member Base.

What You’ll Be Doing:

• Assist the Account Executive (AE) Member Engagement Team in achieving MHA’s strategic budgetary and business goals.
• Provide administrative support to MHA Account Executives
• Provide direct member support when needed.
• Ability to comprehensively review, interpret and communicate data to the AE and LTCP members.
• Maintain a consistent cycle of contact with MHA Member Pharmacies via phone and email.
• Act as a liaison between MHA Member Pharmacies and Internal Support Services (IT, Data and Reconciliation, Membership, Contracts, etc.).
• Working alongside Account Executives to onboard new GPO and LTC Network Pharmacies
• Monitor and maintain accurate Member information.
• Implement approved account management strategies.
• Work closely with LTC Member base to educate them on the MHA Portal for member adaptation and continue that education as new phases get implemented.
• Consistent updating and entries into MHA’s CRM Salesforce for most up to date information and activity for their Account Executives.

What You’ll Bring to the Table:

•  High school diploma required or 2-4 Year College Degree preferred;
• Proficiency with Microsoft Word®, Outlook®, Excel® and PowerPoint®
• 2 years of Client/Account management, Customer Service, Internal Sales, Pharmacy Tech, or Billing preferred.
• Experience in Salesforce a plus

Competencies:

• Customer Focus: Building strong customer relations and delivering customer centric solutions
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Situational Adaptability: Adaptable approach and demeanor in real time to match the shift demands of different situations
• Plans and aligns: Planning and prioritizing work to meet the commitments aligned with organizational goals
• Optimizes work processes: Knowing the most effective and efficient process ( proactive & time management) to get things done, with a focus on continuing improvement

Results Driven:

Adopting a strong orientation toward achievement, setting high expectations of yourself and other to achieve at a high level

• Sets and tracks goals, objective and related metrics. Takes aggressive action when goals are not met to ensure better results in future
• Acts with a sense of urgency, a bias for action and speed

Customer Focus: The full understanding that the customer is the foundation of MHA’s success. 

• Understands customer requirements and priorities and makes the right business decisions
• Builds relationships with and gains trust of customers by always meeting commitments while avoiding over commitment
• Adopts a long-term perspective in developing mutually beneficial business relationships to create a win/win solution

What’s Good to Know:

• On site position in Parsippany, NJ

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit;  perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.  The employee must occasionally lift and/or move up to 15 pounds.
• Mental Demands: The employee must be able to follow directions, to get along with others, and handle stress;
• Work environment:  The noise level in the work environment is usually minimal.

Why Join MHA? 
MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!

Our associates enjoy the following benefits, and you can, too!

• Staying Healthy
  Comprehensive medical, dental, and vision plans with FSA/HSA options
  Fitness reimbursement
  Access to an Employee Assistance Program
• Enjoying Time-Off
  Paid time off, holidays, personal days, paid parental leave, plus your Birthday as a day off!
• Planning for the Future
  Life Insurance, short-term & long-term disability insurance
  401K match
  Employee Stock Purchase Plan
  Voluntary financial and legal benefits, through our benefits providers
• Learning Continuously
  E-learning programs
  Tuition Reimbursement
  Ongoing Team Trainings
• Making an Impact
  Paid volunteer time-off
  Donation matching

Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations