What are the responsibilities and job description for the Membership Experience Coordinator position at MHEC?
About the Role
This is not a sit-back-and-wait role. Your goal is to support new membership efforts while ensuring existing members realize the full benefit of membership with our organization. Key responsibilities include:
Key Traits
To be successful in this role, you'll need to demonstrate the following traits:
This is not a sit-back-and-wait role. Your goal is to support new membership efforts while ensuring existing members realize the full benefit of membership with our organization. Key responsibilities include:
- Providing exceptional customer service on a daily basis
- Ensuring membership tools and collateral materials are current and readily available
- Recognizing opportunities to connect members with supplier offerings and softly selling value
- Sporting new member onboarding and member training
- Preparing data-driven reports to secure new members
Key Traits
To be successful in this role, you'll need to demonstrate the following traits:
- Ethical - Follow processes with 100% integrity
- Resilient - Take on challenges and try again when needed
- Creative - Think outside the box and explore new solutions
- Self-Directed Juggler - Work independently and get things done
- Cultivator - Develop and maintain collaborative internal and external relationships
- Articulate - Provide accurate information on a timely basis and listen attentively
- Analytical - Use data to tell a story that creates opportunity
- Driven - Passion for exceeding expectations
