What are the responsibilities and job description for the Senior Technical Consultant position at MHK?
Job Description
The Senior Technical Consultant serves as part of the MHK Professional Services team to guide customers through all technical aspects of the enterprise care management software implementation with an emphasis on developing technical requirements for enterprise application integration solutions.
Key Responsibilities:
We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@mhk.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, please visit Know Your Rights , Pay Transparency , and MHK EEO/AA Statement
Benefits Snapshot:
The Senior Technical Consultant serves as part of the MHK Professional Services team to guide customers through all technical aspects of the enterprise care management software implementation with an emphasis on developing technical requirements for enterprise application integration solutions.
Key Responsibilities:
- Responsible for contributing to and reviewing SOWs in support of MHK integration projects involving 3rd party vendors/partners and documenting the solution.
- Lead collaborative cross-functional team (MHK, customer technical teams as well as Functional aspects) in the design and documentation of overall solution architecture that leverages MHK interface capabilities to satisfy defined business objectives in terms of scalability, security, reliability, maintainability.
- Develop specifications based on an understanding of MHK application infrastructure requirements and information gathered from the customer regarding their usage scenarios.
- Work with MHK project manager to develop detail MS project schedule, ensure that schedule is kept up-to-date, and associated activities and tasks are completed in a timely manner to meet prescribed milestones.
- Deliver technical integration and interface capabilities presentations to key customer business and technical stakeholders. Explain how technical product capabilities relate to and facilitate desired business functionality.
- Work with customers’ technical team to create detailed technical standards-based (XML, X12, REST and SOAP Web Services) data interface specifications ensuring that customers’ technical team can effectively implement the interface to satisfy business objectives.
- Perform complex technical data issue analysis and resolution through intimate knowledge of MHK application data model and use of SQL database queries and log file analysis.
- Utilize defined tools/processes to clearly document and escalate any technical issues identified during the implementation. Works with MHK product/engineering team as necessary to ensure that any issues are resolved in a timely manner so that customer expectations are met through acceptable workarounds and/or appropriate product enhancements/fixes.
- Work with customer technical and business team to develop comprehensive deployment plans to ensure smooth go-live of MHK functionality. Deployment plans encompass software installation, configuration, data loads, business/technical validation, known issues and go/no-go decision points.
- Proactively identify, contribute to the maintenance, and drive adoption of improvements to the MHK implementation delivery processes and artifacts.
- Acts as a mentor to newly hired team members by supporting them through the new hire training/on-boarding program to enable them to begin work on customer engagements in a timely manner.
- Across all of the above:
- Identifies technical issues, ensures that they are appropriately prioritized, communicated to all stakeholders, and addressed to customer’s satisfaction.
- Proactively drives the customers’ technical team in completing all deliverables that each customer owns
- 7 years of experience in Technical Consulting, Business Analysis or Project Management support within a technical healthcare environment.
- SQL development and database administration experience (SQL Server preferred)
- ETL processes knowledge including data mapping and XML data interfaces (NOTE: this role will not require hands-on ETL development, but prior ETL experience is needed)
- Web services – experience in designing API client applications/call sequences (NOTE: this role will not require hands-on API development, but prior API experience is needed)
- System security and administration knowledge (SSO, SSL).
- Customer-facing technical requirements iteration with system integration and enterprise application architecture/design knowledge.
- Experience in Technical Documentation and Business Analysis. Expertise in data analysis and visualization tools.
- Data Reporting experience.
- Familiarity with enterprise application integration platforms (SAAS Solutions) is a plus
- Healthcare or health plan knowledge is a plus
- Bachelor’s Degree preferred, will consider relevant work experience
- Candidates local to Tampa and willing to collaborate onsite 1-2 days per week is preferred.
- Ability to travel to MHK home office in Tampa or client sites as required (25% or less, as a matter of routine).
- Ability to work across all US time zones as necessary.
- All prospective candidates must be able to pass a background check and drug screening.
We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@mhk.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, please visit Know Your Rights , Pay Transparency , and MHK EEO/AA Statement
Benefits Snapshot:
- Medical, vision, and dental plans for full time employees
- 401(k) offered with a generous match
- Benefits begin on first day of the month following employment
- Exercise/Health Club reimbursement opportunity
- Monthly dependent care reimbursement opportunity
- Short Term and Long Term disability
- Basic Term Life and AD&D Insurance
- 15 days Paid Time Off
- 13 Company Paid Holidays
- 3 Personal Days
- 2 Community Service days
