IT Network OPS Specialist

TasksTasks

The Role

Operative responsibility in incident, problem and configuration management for various systems in Office and Manufacturing environment. This individual supports the Manager IT Technology & Services in defining, documenting, supporting and validating processes necessary to maintain a large, dynamic network architecture. He / She plays a lead role during the life cycle of the equipment and software to assure the network platform for data storage and delivery is reliably deployed and in good working order during operating hours. This individual specializes in delivering a reliable foundation for all implemented systems. This individual is responsible for documenting the processes necessary to maintain such an environment and understanding the technology solutions that are used to support the execution of these business processes. This individual works directly with ITP and business process owners / technology users (local and international) to identify where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement. This individual is responsible for delivery and maintenance of monitoring solutions designed to provide alerts in case of priority incidents and preemptive data to avoid critical incidents. This individual identifies and reports on key performance indicators to assure availability of the data networks. This position owns operative responsibility for maintaining and troubleshooting the equipment and, where necessary coordinating with 3rd parties on the client’s behalf to reach a resolution.

Responsibilities

• Operative responsibility in incident and problem management for all items impacting plant operations.
• Create and maintain Technology Architecture documentation for transparency
• Create Application and Hardware (System) Lifecycle Plans Work with the ITP management to ensure that a multiyear lifecycle plan is created to support from 1st to 3rd level support including milestones for all known firmware / software versions or functional upgrades and sunset and successor systems.
• Assess and Manage System Requirements and Production program fulfillment Work with the ITP department to determine, the current level of performance expected and risk with current process and systems. Create with the business area requirements plans for continuous improvement of the process and systems throughout the plant.
• Identify Automated Solutions which support business process maturity or improvement
• Define maintenance plans for firmware / software upgrades.

QualificationsQualifications

Education :

Experience :

Certifications :

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Specialized Skill : Required :

Preferred :

Percentage of required travel : up to %

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