Director of Quality - FL, TX, MI

Director of Quality Assurance

One position in Texas, Florida, or Michigan.

MHP Salud is passionate about people. For more than 40 years, we've led the way in serving the underserved, improving access to health care and resources, and supporting children, families and individuals on personal paths toward positive health and well-being. In addition to community initiatives, MHP Salud remains a national leader in strengthening, supporting and advancing the public health workforce through sought-after training, support and apprenticeship initiatives. Our legacy remains strong because of our dedication to our workforce. We know to serve others well, we must serve our workforce well. We prioritize the health and well-being of employees, demonstrated through generous time off, a robust health plan, employer-paid dental and vision, generous employer contributions to employee 401Ks and much more. Beyond the benefits, the culture of MHP Salud attracts — and keeps — top employees with hearts to help others. From personalized growth and development plans for every employee, to an employee-led advisory board and an organization-wide commitment to creativity, respect and excellence, MHP Salud provides a work environment for individuals to thrive.

Job Summary

Oversees and administers key evaluation platforms, data management, and provides operational support to staff. This position advances areas related to data collection platforms, data management, data analysis, reporting, and secondary research. The Director of Quality Assurance will also provide helpdesk support to staff. All work is driven by MHP Salud’s Strategic Plan, policies, mission, vision, goals, and other key planning documents.

Key Duties & Responsibilities

Strategic Leadership

• Establish and achieve divisional goals collaboratively, grounded in the Strategic Plan, research, metrics, and trends.
• Lead key Strategic Plan tasks and ensure divisional efforts align seamlessly with organizational priorities, such as the marketing plan, annual budget, and leadership objectives.
• Inform the CEO and leadership of organizational issues requiring high-level solutions and provide regular updates to key internal stakeholders.
• Explore and recommend innovations to address changes or emerging trends.

Program Integration & Support

• Facilitate effective communication of key information both internally and externally to enhance the organization’s mission and strategic objectives.
• Collaborate across teams to ensure efficient integration and non-duplication of effort in achieving organizational goals.
• Participate in the development of innovative program delivery approaches and assist in crafting implementation strategies to address emerging trends.

Data Collection & Evaluation

• Design and develop data measurement instruments, including pre-post tests, program forms, indices, and interview guides.
• Lead the implementation of frameworks to measure the long-term impact of programs, ensuring alignment with strategic objectives.
• Conduct research and delegate data management and analysis tasks as appropriate, providing actionable recommendations based on findings.
• Oversee data quality assurance processes, ensuring accuracy, reliability, and validity throughout the evaluation lifecycle.
• Regularly assess evaluation activities for alignment with organizational strategies, suggesting adjustments as necessary.

Capacity Building & Training

• Provide coaching, training, and ongoing support to staff to ensure understanding of data collection processes and program outcomes.
• Orient new employees to data collection responsibilities and quality assurance protocols.
• Collaborate with programming and evaluation teams to address data collection challenges and ensure program evaluation progresses as planned.

Data Analysis & Reporting

• Produce detailed reports, including organizational summaries, project closeout reports, and ROI analyses.
• Utilize advanced data visualization tools to communicate findings effectively to non-technical audiences.
• Stay updated on emerging technologies and methodologies in evaluation and integrate relevant tools into the organization’s practices.

Compliance & Risk Management

• Develop and enforce protocols for data security, integrity, and quality assurance across all evaluation systems.
• Identify potential risks in data management processes and develop strategies to mitigate them.

Representation & Advocacy

• Represent the organization at national conferences, webinars, and other venues to present evaluation results and organizational achievements.

Minimum Qualifications

• Master’s degree in related field required, PhD a plus.
• Minimum three (3) years management experience required.
• At least four (4) years of experience in program evaluation, research, or related area.
• Must pass a background screen, including local, state, and federal law check, employment reference check, DMV check, and criminal records check.

Preferred Qualifications

• Reads and writes in Spanish and English.
• Bicultural experience preferred.

Skills/Knowledge/Abilities

• Excellent writing and verbal communication skills.
• Ability to effectively lead, organize, and direct the work of others.
• Demonstrated ability to design and implement short and long-range objectives.
• Proven ability to make recommendations on various topics, detailed, controversial, simple, or complex.
• Ability to relate to a wide variety of people and to observe, listen, motivate, and provide leadership.
• Excellent skills in data visualization, interpretation, report writing and presentations.
• Advanced knowledge of Tableau, Microsoft SQL, or equivalent.
• Knowledge of research and evaluation methodologies.
• Ability to handle multiple concurrent activities, work under pressure, and prioritize work effectively to meet deadlines.
• Excellent organization and time management skills.
• Understand the foundations of program evaluation in a community-based setting.
• Computer literacy with proficiency in spreadsheet, database, presentation, and Word processing software.
• Reliable transportation, valid driver’s license, and insurance required on a vehicle used for work purposes (employee must be listed on insurance).

Exceptional Benefits at MHP Salud

At MHP Salud, we recognize that our strength lies in the well-being of our workforce. To serve others effectively, we are deeply committed to supporting our employees through extraordinary benefits and a thriving workplace culture.

We prioritize your health, financial security, and personal growth through:

• Generous Time Off: 12 paid holidays annually, 12 paid Health and Wellness days, and vacation leave that starts at 2 weeks annually and increases after 2, 6, and 11 years, allowing up to 5 weeks annually after 11 years of service.
• Comprehensive Health Coverage: MHP Salud covers a significant portion of premiums for employees, employee 1, and family plans.
• 100% Employer-Paid Dental and Vision Plans: Dependents can be added at an additional cost.
• Employer-Paid Life Insurance and Long-Term Disability: Plus, optional supplemental coverage for yourself, your spouse, and your children.
• Robust Retirement Savings: Generous employer contributions to your 401(k), with additional matching for employee contributions.

But what truly sets MHP Salud apart is our inclusive, growth-oriented culture:

• Personalized Development: Each employee receives tailored growth and development plans.
• Employee Voice: An employee-led advisory board ensures your ideas and feedback are heard.
• Core Values in Action: Collaboration, Respect, and Growth are the foundation of how we work together.

These benefits are yours as a full-time regular employee. At MHP Salud, we don’t just offer benefits — we provide an environment where you can thrive and make a meaningful impact.

MHP Salud is an equal-opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Master's (Required)

Experience:

• Leadership: 3 years (Required)
• Non-Profit Grant Program evaluation/research: 4 years (Required)
• QI methodologies (or similar frameworks): 4 years (Required)
• Quality Assurance (not in manufacturing): 4 years (Required)

Location:

• Texas (Required)

Work Location: Remote

Salary : $80,000 - $90,000