IT Operations Manager - Must live in Florida, Texas, or Michigan

IT Operations Manager

One position in Texas, Florida, or Michigan.

MHP Salud is passionate about people. For more than 40 years, we've led the way in serving the underserved, improving access to health care and resources, and supporting children, families and individuals on personal paths toward positive health and well-being. In addition to community initiatives, MHP Salud remains a national leader in strengthening, supporting and advancing the public health workforce through sought-after training, support and apprenticeship initiatives. Our legacy remains strong because of our dedication to our workforce. We know to serve others well, we must serve our workforce well. We prioritize the health and well-being of employees, demonstrated through generous time off, a robust health plan, employer-paid dental and vision, generous employer contributions to employee 401Ks and much more. Beyond the benefits, the culture of MHP Salud attracts — and keeps — top employees with hearts to help others. From personalized growth and development plans for every employee, to an employee-led advisory board and an organization-wide commitment to creativity, respect and excellence, MHP Salud provides a work environment for individuals to thrive.

Job Summary

The IT Operations Manager is a hands-on position responsible for the technical design, planning, implementation, maintenance, and disaster recovery of all mission-critical enterprise systems. The Manager is directly engaged in hands-on technical and operational tasks, blending leadership with active involvement in day-to-day IT functions. This position serves as a technical expert in the administration of complex IT systems and is tasked with recommending redesign and configuration strategies for operating systems and applications to optimize efficiency and effectiveness. The Manager will manage, mentor, and supervise IT staff, oversee all system integrations, and ensure IT initiatives align with MHP Salud's Strategic Plan, mission, and key organizational priorities. This role also includes managing vendor relationships, driving innovation in IT, and upholding strict data security standards. All work is driven by MHP Salud’s Strategic Plan, policies, mission, vision, goals, and other key planning documents.

Key Duties & Responsibilities

• Develops departmental goals in collaboration with IT staff and aligns with the organization’s Strategic Plan, current metrics, and industry trends.
• Leads the implementation of key strategic IT initiatives and ensures departmental alignment with organizational goals, annual budgets, marketing plans, and leadership priorities.
• Keeps the Vice President of Operations (VPO) and senior leadership informed of significant IT issues requiring broader organizational solutions.
• Contributes to the development of the organizational technology roadmap, policies, and standardized procedures to foster growth and efficiency.
• Oversees the design, deployment, implementation, and administration of all Microsoft 365 and Azure infrastructure components, maintaining system integrity and functionality.
• Establishes and maintains smooth operation of all IT systems (operating systems, software, and hardware), upgrading systems and applications as necessary.
• Manages, monitors, and evaluates IT vendors and suppliers, including contract negotiation, deliverables oversight, and conflict resolution.
• Leads technical project support for major deployments, coordinating needs assessments, technical option evaluations, implementation, and integration processes.
• Provides project management and leadership on IT initiatives, delivering high-quality services to MHP Salud staff and ensuring that project goals are met within scope, timeline, and budget constraints.
• Produces comprehensive project reports, including quality assurance, ROI assessments, and project outcome documentation.
• Plans and executes required maintenance on systems and devices to ensure a stable, reliable, and optimized IT environment.
• Develops and manages performance monitoring systems to proactively identify and resolve issues, managing alerts and escalations to maintain system health.
• Provides end-user IT support as needed, troubleshooting issues and ensuring prompt resolution.
• Develops, implements, and manages a comprehensive disaster recovery plan, ensuring maximum uptime and resilience of all IT systems.
• Leads the implementation of data security measures to protect sensitive organizational information, including compliance with current state, federal, and funder regulations.
• Identifies potential risks in data management and implements risk mitigation strategies, with a strong emphasis on data security and organizational policies.
• Ensures all IT policies and procedures comply with current legal and regulatory standards and reflect best practices.
• Oversees documentation of system configurations, protocols, and security measures to ensure continuity and compliance with established procedures.
• Produces data analysis findings in organizational reports, including project closure summaries, quality assurance evaluations, ROI assessments, and project outcomes.
• Manages IT staff, including hiring, training, mentoring, and performance evaluation.
• Establishes roles, expectations, and developmental opportunities for team members, fostering a collaborative and high-performance IT department.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field required.
• Minimum of 4 years of experience in IT systems management, including leadership and project management roles.
• At least 4 years managing and supporting Microsoft 365 environments, including Intune Endpoint Manager, Microsoft Defender, and Entra ID.
• 5 years of experience in diagnosing and resolving hardware and software issues, implementing system enhancements, and effectively communicating solutions to end-users and leadership.
• Must pass a background screen, including local, state, and federal law check, employment reference check, DMV check, and criminal records check.

Preferred Qualifications

• Master’s degree in Information Technology or related field.
• Reads and writes in Spanish and English.
• Bicultural experience and sensitivity to the populations served is preferred.

Exceptional Benefits at MHP Salud

At MHP Salud, we recognize that our strength lies in the well-being of our workforce. To serve others effectively, we are deeply committed to supporting our employees through extraordinary benefits and a thriving workplace culture.

We prioritize your health, financial security, and personal growth through:

• For health care, MHP Salud covers a portion of premiums for employees (95% of employee only), or employee plus 1 (75%), or employee plus family plans (85%).
• We pay 100% of the employee's dental and vision plans, with the option to add coverage for dependents.
• We provide employer-paid life insurance ($50K) and offer you the ability to add more for yourself and your spouse and children.
• We provide employer paid short-term and long-term disability insurance for our employees.
• You are immediately vested in our 401K retirement plan with an employer contribution of 3% of your salary. A match of 50 cents for every dollar up to 5%.
• In addition to 12 paid holidays, employees receive 80 hours of vacation annually, with increases at years 3, 6, and 11: 120 hours at year 3, 160 hours at year 6, and 200 hours at year 11. Sick time can accrue up to 240 hours.

But what truly sets MHP Salud apart is our inclusive, growth-oriented culture:

• Personalized Development: Each employee receives tailored growth and development plans.
• Employee Voice: An employee-led advisory board ensures your ideas and feedback are heard.
• Core Values in Action: Collaboration, Respect, and Growth are the foundation of how we work together.

These benefits are yours as a full-time regular employee. At MHP Salud, we don’t just offer benefits — we provide an environment where you can thrive and make a meaningful impact.

MHP Salud is an equal-opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Supporting Microsoft 365 Environment: 4 years (Required)
• IT Systems Management: 4 years (Required)

Language:

• English and Spanish (Preferred)

License/Certification:

• Microsoft MDAA Certification or similar (Required)

Location:

• Texas (Preferred)

Work Location: Remote

Salary : $75,000 - $85,000