What are the responsibilities and job description for the Customer Service Representative position at Mi Casita?
Job Summary:
We are seeking energetic, customer-focused individuals to join our fast-paced restaurant team. As a Counter Service Crew Member, you will be responsible for providing excellent service, maintaining a clean and welcoming environment, and ensuring smooth day-to-day operations.
Key Responsibilities:
- Customer Service:
- Greet customers warmly and assist them with menu selections.
- Take customer orders accurately at the counter, drive-thru, or via phone/app.
- Ensure timely and friendly communication with customers regarding their orders.
- Order Management:
- Operate the cash register and handle transactions accurately, including cash and credit card payments.
- Package and present food orders quickly and efficiently.
- Deliver food to customers at their tables or in the drive-thru.
- Food Delivery and Quality:
- Monitor orders for accuracy and ensure they meet quality standards before serving.
- Communicate any customer modifications or special requests to the kitchen team.
- Cleaning and Maintenance:
- Clean and sanitize tables, chairs, and high-touch areas regularly.
- Keep the counter, drive-thru, and kitchen areas clean and organized.
- Restock supplies, condiments, and utensils as needed.
- Teamwork and Collaboration:
- Support fellow team members during busy periods by helping with food prep, cleaning, or other tasks.
- Follow company guidelines for health, safety, and sanitation.
- Participate in team meetings and training sessions to enhance skills and efficiency.
Requirements:
- Friendly, positive attitude and strong customer service skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills for handling transactions.
- Flexibility to work various shifts, including evenings and weekends.
- Must be able to stand for extended periods and lift items up to 50 pounds.
Preferred Qualifications:
- Previous experience in a similar role or the food service industry is a plus.
- Familiarity with operating POS systems.
Benefits:
- Competitive hourly pay.
- Tip share.
- Opportunities for growth and advancement.
- Employee discounts on meals.
- Flexible scheduling.
service!
Job Type: Part-time
Pay: $10.00 - $13.00 per hour
Expected hours: 16 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Longview, TX 75601 (Preferred)
Ability to Relocate:
- Longview, TX 75601: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10 - $13