Coordinator / Patient Relations

Employment Type: Part time Shift: Description: POSITION PURPOSE The Coordinator, Patient Relations Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals. This position is a Part-Time benefited position scheduled 40 hours per bi-weekly pay period. On-site position located at Trinity Health Ann Arbor. WHAT YOU WILL DO Statewide responsibility serving all ministries. Supports the development, education, implementation, evaluation, and accountability of the organizational Experience of Care program to achieve the organization’s people-centered goals. Facilitates the intake, investigation, response and tracking of complaints, grievances, and service concerns. Develops and provides education regarding patient relations, service recovery, best practices, grievance resolution and CMS regulatory requirements. Provides coaching to physicians, residents, students and staff on appropriate behaviors, conflict resolution tactics, responses, and skills to promote positive perceptions. MINIUMUM QUALIFICATIONS Bachelor’s Degree in related field or equivalent education and experience. Two (2) years' experience in acute health care delivery, including interaction with medical staff and hospital leadership. Preferred Qualifications: Previous leadership experience; proven work experience in patient advocacy, customer service, program or project management, and continuous improvement. Patient experience and/or quality improvement certification within three (3) years of hire POSITION BENEFITS AND HIGHLIGHTS Competitive compensation. DailyPay opportunity for earned wage access. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability. Benefits effective Day One! No waiting periods. Retirement savings plan with employer match. Opportunity for growth and advancement throughout Trinity Health Tuition Reimbursement Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.