Patient Financial Counselor - Chelsea

Employment Type: Full time Shift: Day Shift Description: Under limited supervision, determines liability on patient accounts, and works with patients or their representatives to provide financial assistance or secure payment. Facilitates processing of Medicaid and other financial assistance application and initiates eligibility determination for Health System's charity care fund. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Estimates patient liability on accounts, evaluates credit histories and other resources. Counsels patient on cost of treatment, insurance benefits, resources for payment, and financial assistance. Secures and documents payment arrangements. Verifies and updates patient demographic information on registration and billing systems. Audits bills for accuracy. Collects deposits and payments. Assists potentially eligible patients in completing forms for Medicaid, CMHS charity care and other sources of financial assistance within required timeframes. Reviews delinquent accounts to ascertain previous collection action taken, status and extent of insurance coverage and potential collectibles. Contacts those who have not responded to payment requests. Monitors monthly payers. Re-bills, COBS, and original bills third parties to charges posted after the billing and transfer date. Prepares reports and maintains account activity logs. Acts as liaison with other Trinity Health service areas, family members, and physicians regarding billing requirements, and financial assistance, and coordinates activities to avoid reimbursement delays. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel inappropriately private places Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Behaves in accordance with the Mission, Vision and Values of St. Joseph Mercy Health System. REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE Education: Requires high school diploma or equivalent and one year of specialized training. Experience: One to two years progressively more responsible related work experience Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.