Experience of Care Program Consultant

Employment Type: Full time Shift: Day Shift Description: Position Summary: Serve as a consultant & liaison to implement strategy & to support operations, projects, programs & service delivery outcomes. Responsible for the planning, implementation, coordination & evaluation of programs & strategic initiatives. Works cooperatively with various organizational levels to understand business needs & the interrelationship of issues impacting the implementation & delivery of business operations & services. Provides knowledge & expertise in programs & workstreams. What the Experience of Care Consultant will need: Bachelor’s degree in related field Five years of healthcare related experience Two (2) years of experience in leadership, patient experience, or facilitating and coaching improvement with proven outcomes Master's Degree preferred Patient experience and or quality or process improvement certification preferred The experience of Care Consultant is a hybrid role with travel to Grand Rapids, Muskegon, Shelby and Grand Haven locations, in addition to remote work. What the Experience of Care Consultant will do: Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Consultation Service: Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives. Proactively consults & engages operationally on development & implementation of programs & strategies. Provides business context to ensure consistency with decision support, communication, business administration, & the development & use of business tools. Operation Expertise: Provides leadership, direction & oversight of programs &/or workstreams. Responsible for the development, implementation, & management of processes, policies & procedures. Ensures processes, policies & procedures are communicated, implemented & aligned. Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions. Facilitates & develops processes & tools. Provides escalated support, guidance, & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes, & train the appropriate staff. Project Management: Manages & implements small to medium-scale projects, programs & initiatives. Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, on budget & to specifications. Conducts informational training sessions with groups of various sizes & backgrounds. Data Management & Analysis: Research & compile information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Develops & monitors data analysis & reporting systems & communication tools. Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies & procedures in order to ensure adherence in a manner that reflects honest, ethical & professional behavior. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.