Lab Customer Service Rep, 1st Shift, Part-time, .5FTE

Employment Type: Part time Shift: Day Shift Description: .Highlights: • Depending on the practice 7am – 7pm variable. • Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B • Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore. • We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Responsible for answering outpatient lab related questions from outpatient nurses, doctors, and patients, and for troubleshooting issues including ordering tests, investigating missing tests, correcting charges, and other testing logistics.  Faxes laboratory results to the appropriate parties in a timely manner.  Contacts facilities including doctor's offices and nursing homes to reconcile specimens sent to the laboratory that lack essential information for processing or are unacceptable for testing.  Provides guidance to outpatient phlebotomy staff and nurses at physician offices on 1) the proper method of collecting various outpatient specimens (blood, stool, urine, swabs, etc., and 2) ordering complex laboratory tests. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.