Office Manager - Dental (Behind the scenes)

Office Manager - Dental (Behind the scenes) – Make an Impact in West Michigan!

We are seeking a dynamic and experienced Dental Office Manager to join our supportive team of leaders at MI Smiles Dental Group.

As our Dental Office Manager (Behind the scenes), you'll lead our patient communication efforts, working hands-on with your team to manage all incoming communications while providing leadership that directly enhances our practice's success and patient satisfaction.

Our ideal candidate would be a dental office manager who is looking to work behind the scenes and have an impact on multiple offices at the same time.

About MI Smiles Dental Group:

We're MI Smiles Dental Group, a community of dental practices proudly serving West Michigan for over four decades. Our roots run deep in the community, and we genuinely care about making a difference in our patients' lives. When you walk through our doors, you'll find a warm, welcoming environment where quality dental care meets genuine kindness.

What makes us special? It's simple - we believe in treating everyone with respect and care. Whether you're a patient, team member, or one of our doctors, you'll experience our commitment to creating a positive, supportive atmosphere where everyone can thrive. We're not just about dental care; we're about building lasting relationships, helping each other grow, and the health of the communities we serve.

Responsibilities

As our Dental Office Manager (Behind the scenes) you will:

• Lead and manage our Engagement Center (Contact Center) team
• Oversee and coordinatewith our Remote Team of Virtual Assistants
• Train and coach your teams to ensure they have the necessary skills and knowledge to succeed and grow
• Implement and maintain our Hygiene Recare System
• Handle inbound and outbound calls, scheduling appointments, and managing patient expectations alongside your teams
• Lead resolution of escalated patient concerns with professionalism
• Implementing and optimizing strategies and systems to improve patient care, scheduling efficiency, and team productivity
• Collaborate with the marketing team to drive new patient acquisition
• Monitoring and reporting on key performance indicators (KPI’s)
• Working with your team to meet their daily and monthly KPI’s
• Partner with leadership team to develop and implement strategic initiatives that align with business goals and growth objectives

This management role is crucial to delivering the high-quality care our patients have come to expect.

Qualifications:

• Bachelor’s degree in business, healthcare administration, or a related field preferred (equivalent experience may be considered)
• 2-3 years of management experience (Preferably in the Dental Industry)
• Strong self-management skills
• Excellent Customer Service experience required
• Ability to effectively coordinate with varying doctor schedules and adhere to scheduling guidelines across multiple offices
• Exceptional verbal communication skills, with the ability to confidently interact with patients, team members, and doctors in person, over the phone, and through digital platforms.
• Demonstrated ability to lead, motivate, and develop team members
• Strong problem-solving and conflict resolution skills
• Ability to multitask and prioritize in a fast-paced environment
• Natural leadership skills with high interpersonal skills and emotional intelligence

High computer literacy, including proficiency in managing multiple digital tools such as:

• Practice management software (e.g., CareStack, Dentrix, Open Dental, or Eaglesoft)
• VOIP Telephone Systems and Software's
• Google Business Suite
• Microsoft Office

A Day in the Life:

As our Dental Office Manager (behind the scenes), your typical day may include leading the team's morning huddle. Throughout the day, you'll work alongside your team answering patient communications, analyze call metrics to improve service quality, and provide targeted coaching. You'll collaborate with doctors on scheduling optimization across locations and enhance our Hygiene Recare System. Success in this role requires skillfully balancing priorities between managing in-house teams, coordinating remote staff, and maintaining efficient patient care systems.

This Role is For You if:

• You’re a natural leader with excellent interpersonal skills and emotional intelligence
• You thrive in an environment that values teamwork and continuous improvement
• You’re passionate about making a positive impact on both patients, team members, and the community
• You love interacting with patients and providing personalized, compassionate care
• You excel in a fun-loving culture that encourages growth and learning
• You’re comfortable speaking in front of others and providing guidance to your team
• You have a positive attitude, self-motivation, and strong organizational skills
• You’re adaptable and can balance multiple priorities in a fast-paced environment

Success Metrics & Goals:

At MI Smiles Dental Group, we empower you to succeed by tracking key performance indicators such as patient engagement, team performance targets, and overall operational efficiency. We provide ongoing support and training to help you meet these metrics.

• You'll play a key role in helping us meet our practice goals for patient satisfaction and engagement
• You'll contribute to our positive and accountable culture, fostering an environment of growth and learning
• Your effective leadership will be demonstrated by the growth and retention of your team
• You'll execute tasks and projects in a timely manner, ensuring smooth operations and exceptional patient service
• You'll leverage state-of-the-art dental practice management software and call center technology to optimize patient care and team efficiency

Why Join Us?

• Join a forward-thinking practice with 45 years of experience
• Be part of a collaborative, tech-savvy team that values continuous learning and work-life balance
• Enjoy competitive compensation, comprehensive health benefits, and ongoing professional development opportunities
• Lead a dynamic team across multiple platforms, from our in-house Engagement Center to our team of Remote Virtual Assistants
• Opportunities for career advancement within our expanding dental group

How to Apply

Ready to join our team? If you're passionate about patient care and leadership, we'd love to hear from you. Our ideal candidate brings both experience and enthusiasm to help us continue delivering high quality dental care to the West Michigan community.

At the end of the day, we want our team to be happy, so if your professional goals and values align with ours, apply today!

We believe in creating a workplace where everyone can thrive, and we look forward to finding someone whose values align with our mission to give people a better quality of life, the ability to smile with confidence, and enable them to have better overall health by improving their oral health.

Applications are being reviewed on an ongoing basis, so we encourage you to apply soon!

MI Smiles Dental Group is proud to be an Affirmative Action and Equal Employment Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience with VOIP Telephone Systems/Softwares?

Education:

• Bachelor's (Preferred)

Experience:

• Dental office: 2 years (Preferred)
• Various Computer Software: 1 year (Required)
• Dental Computer Software: 1 year (Preferred)
• Healthcare management: 2 years (Preferred)

Work Location: In person