Analyst IT Operations (REMOTE)

Employment Type: Full time Shift: Day Shift Description: Summary This IT Operations Analyst role serves as a vital team member of the IT Business Management Office (BMO), a section of the Enterprise Strategy, Planning, and Delivery division within Trinity Information Services. It utilizes statistics to perform descriptive analyses of the operation’s cost, performance and productivity elements to ensure effective and efficient operations. Some of the essential functions and key attributes in a successful candidate would include: Collect, organize, and analyze financial data from various sources, including income statements, balance sheets, and cash flow statements. Prepare comprehensive financial reports, tools and presentations summarizing key findings and recommendations for management. Assist in developing and managing budgets across different departments within a company. Analyzing IT spending across different areas like hardware, software, maintenance, and personnel to identify cost-saving opportunities. Tracking the financial performance of IT projects, including initial budget, actual costs, and return on investment (ROI). ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Solves unique and complex operational problems that have a broad impact on the business. Serves in advisory/consultative lead roles. Determines and develops appropriate procedures/standards in the absence of guidelines/protocols. Conceptualizes well in unstructured or multi-disciplinary environment and has wide latitude for independent action. Analyzes large quantities of data and develops reports on the overall performance of business segments; develops metrics to measure various characteristics of the business. Tracks, maintains and provides current information on the operation’s business scorecard. Applies basic proficiency in creating easy-to understand data visualizations that facilitate business decision making. Facilitates meetings, demos and training sessions with customers, either in person or via video conference.  Engages customers to implement new and updated processes. Develops extensive relationships within own work unit and cross-functionally within business unit. Under minimal supervision, performs assignments broad in nature. Exercises independent judgment within accepted practices requiring originality and ingenuity; adapts guidelines to achieve desired results. Applies evaluation, ingenuity and some innovation. Operates with latitude for unreviewed actions or decisions and refers exceptions in policy/procedure to supervisor. Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business improvement processes. Interfaces with product teams to explain, define and translate business requirements into functional specifications in order to support operational reporting. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. pay grade 14 range 84,491.07-126,736.6031 Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. MINIMUM QUALIFICATIONS Bachelor's degree in healthcare, information technology, business administration or a related field, and a minimum of four to six (4-6) years of experience in descriptive analytics of financial, resource planning or other operational data sets; or an equivalent combination of education and experience. Ability to communicate the analysis results meaningfully to varying audiences is required. Advanced skills and experience using a variety of data analytics tools (such as Excel, Access, Tableau, Cube.js or similar) is required. Working knowledge of various programming languages is preferred. Proficient knowledge in two or more (2 ) business operations disciplines and supported business processes. Business operations disciplines include, but are not limited to, financial management, contract performance management, process improvement, vendor management and change leadership. Enrollment and completion of PX Essentials and Root Cause Analysis training offered by Trinity Health, or equivalent certifications, completed within first twelve (12) months in this role. Moderate to advanced analytical, problem solving skills and technical aptitude. Ability to meet deadlines, set priorities and lead department work initiatives. Must possess a willingness to work in teams and with direct supervision, while having the ability to work independently on a day-to-day basis. Must be able to learn and develop skills, as well as receive constructive feedback. Requires advanced written and verbal communication and presentation skills needed to discuss/explain issues which may be of a complex or sensitive nature and to garner support of others for issues and projects. Ability to engage in negotiation and resolution of standard issues. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. This position operates in a typical office environment. The area is well-lit, temperature-controlled, and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in several different locations on technical issues. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. Must possess the ability to comply with Trinity Health policies and procedures. Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. 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